Scrum Master

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Scrum Master within PNC's Retail Tech organization, you will be based in Pittsburgh Pa, Dallas Tx, Strongsville Oh or Birmingham AL.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position., As a Scrum Master, you will play a key role in driving Agile delivery excellence for cross-functional teams. This role ensures alignment to Agile principles while enabling teams to deliver high-quality solutions that meet business and regulatory expectations, particularly within financial services environments., + Serve as a servant leader and coach to Agile teams, promoting Agile/Scrum best practices and continuous improvement

• Facilitate core Scrum ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives

• Remove impediments and proactively manage risks to ensure timely and successful delivery of initiatives

• Partner closely with Product Owners to maintain a well-groomed and prioritized backlog

• Support and coordinate production releases, ensuring readiness, quality, and minimal disruption

• Collaborate with stakeholders across technology, business, and compliance teams in a regulated environment

• Drive transparency through reporting, metrics, and Agile tooling (velocity, burn-down charts, etc.)

• Foster a culture of accountability, ownership, and continuous learning within the team

• Ensure adherence to enterprise governance, risk, and compliance standards

• Certified Scrum Master (CSM) or equivalent Agile certification

• Proven experience as a Scrum Master supporting Agile delivery teams

• Strong Agile/Scrum methodology expertise and practical application

• Experience supporting production releases in enterprise environments

• Familiarity working within the financial services industry or other highly regulated environments

• Excellent communication, facilitation, and stakeholder management skills

Nice-to-have Qualifications

• Exposure to or experience with Artificial Intelligence (AI) initiatives or technologies

• Experience supporting mobile application development teams

• Knowledge of scaled Agile frameworks (SAFe, LeSS, etc.) is a plus, Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Agile Management, Agile Methodology, AI Ops, Customer Solutions, Information Management, Organizational Analysis, Product Lifecycle Management (PLM), Program Administration, Scrum, Scrum (Agile), Software Testing

Competencies

Agile Development, Coaching Others, Conflict Management, Design Thinking, Group Facilitation, Interpersonal Relationships, IT Standards, Procedures & Policies, Listening, Planning and Organizing, Problem Solving

Work Experience

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com .

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com . Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be