Network Engineer III - Cybersecurity

The Department of Information Technology (IT) plays a key role in driving customer-focused innovation initiatives. It is comprised of four technical bureaus, which are Business Enablement, Customer Success and Productivity, Technology Infrastructure and Cybersecurity, and Public Safety Support. There is a continual need for technological solutions that meet business function and organizational needs, while balancing security and support requirements. IT sets technology policy direction for the enterprise, identifying, recommending, implementing, and maintaining technology and solutions to support the City's business needs. Collectively, the 95 IT staff members work together to provide essential services and technical support to all City staff and business functions while maintaining a supportive, respectful, and inclusive culture in the department., The Department of Information Technology (IT), Cybersecurity Bureau is seeking a highly skilled and motivated Network Engineer III to join our Cybersecurity team. This senior level technical position plays a critical role in supporting and securing the City's enterprise IT environment, with a strong emphasis on network defense, Microsoft 365 administration and security, and infrastructure resilience. Reporting directly to the Chief Information Security Officer (CISO), the Network Engineer III works collaboratively with other cybersecurity and network staff to design, implement, and maintain secure, scalable, and reliable systems that protect the City's essential services. This role requires advanced analytical thinking, deep technical expertise, and a strong commitment to delivering high-quality cybersecurity solutions in a collaborative, service-oriented environment.

This position is an Essential position, which requires attendance during emergencies, delayed city openings and special weather events.

Department Hiring Salary Range: $79,982.84 - $91,782.15

Essential Functions

This position manages the following areas of responsibility:

Analytical & Problem Solving

• Diagnose and resolve complex cybersecurity and network issues.

• Investigate and remediate web browsing threats, malware infections, and intrusion attempts.

• Apply analytical reasoning to balance customer needs, operational realities, and technical constraints.

Network & Cybersecurity Systems Management

• Design, specify, and implement new cybersecurity hardware, software, and services.

• Manage and maintain firewalls, intrusion prevention systems (IPS), web content filtering, email protection, and endpoint detection and response (EDR) platforms.

• Monitor, analyze, and fine-tune security infrastructure for performance, resilience, and compliance.

Project Participation

• Collaborate with cross departmental teams to deliver secure and scalable technological solutions.

• Contribute security expertise to technology initiatives, from planning through implementation and support.

Communication & Customer Support

• Communicate complex technical issues clearly to both technical and non-technical audiences.

• Produce accurate and concise documentation, memos, reports, and user guides.

• Deliver outstanding customer service to City agencies and staff, ensuring timely and effective support.

• Update and maintain technical documentation and automated work management systems.

Perform other cybersecurity functions as assigned by the Chief Information Security Officer., + The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant's school of enrollment must be an accredited institution., This position requires reporting to work at the IT administrative offices, data center, or other location in Norfolk on a regular scheduled basis or within an hour of notification of an event or emergency. Are you willing to comply?

High School graduate or equivalent; specific vocational, administrative, or technical knowledge obtainable through six months to one year of advanced study or training past the high school level (through either city in-house training or an outside educational institution).

Three years of work experience in an Information Technology related field; or equivalent combination of education and experience.

Preferred Education/Experience:

This position requires broad knowledge in the professional or technical field, typically acquired through a bachelor's degree with coursework in Cybersecurity, Information Assurance or a related discipline. A minimum of 3 years of IT experience specializing in IT security technologies or information assurance is required.

Preferred License(s) and/or Certification(s):

CompTIA Security+, ISC2, GSEC and/or other IT security certifications are desirable.

The person in this position must demonstrate technical expertise in the following areas.

Core Technologies

• Proficient with server hardware, Microsoft Server OS, and major Linux distributions (Red Hat, CentOS, Ubuntu, etc.).

• Familiarity with Microsoft Office Suite (Outlook, Teams, Word, Excel, SharePoint, PowerPoint, Visio).

• Working knowledge of vulnerability management and offensive security principles.

Cybersecurity Tools & Platforms

• Hands on experience with cybersecurity incident handling, digital forensics, and full disk encryption.

• Support, investigate and validate the implementation of security policies such as Conditional Access, Insider-Risk Management, DSPM for AI, Data Loss Prevention Information Protection, and endpoint/server security compliance.

• Experience with one or more of the following:

• Next-Generation Firewalls (NGFW)

• Endpoint Detection and Response (EDR)

• Data Loss Prevention

• Microsoft Exchange and Office 365

• Single Sign-On (SSO) and Identity Federation technologies such as SAML, OAuth2, or OpenID

• Multi-Factor Authentication (MFA) systems

• Microsoft Active Directory

• Tenable Vulnerability Management, The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

• I understand and will answer the following supplemental questions completely and thoroughly.

02

Please select the highest level of education you have completed.

• High School Diploma/GED

• Some College (6 months or more)

• Vocational/Technical Degree

• Associate's Degree

• Bachelor's Degree

• Master's Degree or higher

03

How many years of professional experience do you have in information technology or cybersecurity, including systems administration, networking, or programming?, How many years of experience do you have with identifying and recommending technology solutions for customers?, How many years of experience do you have designing, deploying, or managing network and cybersecurity infrastructure, such as firewalls, intrusion prevention systems (IPS), or endpoint protection platforms (EDR), at an organization with more than 2000 users?, Do you have experience managing or maintaining any of the following cybersecurity systems? Select all that apply.

• Next Generation Firewalls (NGFW)

• Endpoint Detection and Response (EDR)

• Security Information and Event Management (SIEM) system

• Intrusion Prevention / Detection Systems (IPS/IDS)

• Single Sign On and Identity Federation technologies such as SAML, OAuth2, or OpenID

• Vulnerability or Patch Management, Do you have any experience with cybersecurity program analysis? Check all that apply.

• Risk assessments

• Vulnerability assessments

• Penetration testing

• No experience

10

Do you have any experience in developing or implementing disaster recovery plans for cloud or on-premises environments?

Work Hours: Monday - Friday, 8:30AM - 5:00PM. This position works forty-hours per week to accommodate City operating hours. This position is an Essential position, which requires attendance during emergencies, delayed city openings and special weather events.

• Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

• Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

• Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

• Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction., The departmental hiring range for this position is $79,982.84 - $91,782.15. Are you willing to accept the position for this salary?

• Yes

• No

15

Are you a current or previous City of Norfolk employee?

• Yes - I am a current City of Norfolk Employee

• Yes - I am a previous City of Norfolk Employee

• No - I am not a previous or current City of Norfolk employee

16

If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title, and your relationship to the employee. If not, please indicate by typing "N/A."

17

Please indicate your veteran status. (A copy of your long form DD-214 may be required)