Partner Insight Analyst

As a Partner Insight Analyst within Bayer Crop Science's Product Supply organization, you will analyze and measure the effectiveness of existing business processes and develop sustainable, repeatable, and quantifiable business process improvements. You will research best business practices within and outside the organization to establish benchmark data. You will also collect and analyze process data to initiate, develop and recommend business practices and procedures that focus on enhanced safety, increased productivity, and reduced cost. You'll determine how new information technologies can support reengineering business processes. You may specialize in one or more of the following areas: benchmarking, business process analysis and reengineering, change management and measurement, and/or process-driven systems requirements.

This role is accountable to improve the customer experience for our Seedsman, Dealers and Growers by leveraging data insights and driving improvements to enhance their experience while balancing opportunities against business deliverables. This role will execute the Product Supply Voice of the Partner survey process, will support cross-functional customer effort processes and the associated data, and is accountable to drive improvements in the NA Customer Effort scores. This role executes the Be Heard employee surveys and analysis guiding leadership on improvements to increase engagement, * Monitor multiple sources of Voice of the Partner (VOP) feedback, including customer surveys, frontline staff input, product reviews, interaction, and transactional content to identify and assess gaps in the customer experience

• Lead and manage an "always-on", closed-loop process to collect and synthesize partner feedback
• Manage partner communication with regards to the actions taken in response to their feedback
• Partner with Customer Experience Stakeholders to share findings, understand mutual programs-in-process, and identify trends and friction points for our customers
• Interpret customer feedback-Identify themes, insights, and implications for our business
• Develop customer insights reports and regularly distribute reports to stakeholders
• Deliver the most real-time, actionable insights possible leveraging reports, tools, and resources available
• Link the insights from VOC feedback throughout the customer journey to metrics and helps to drive the development of new and improved business processes to address customer pain points and, thereby, improve the customers' net promoter score
• Attend, participate, & lead cross functional meetings, including process improvement working groups Identify additional opportunities to collect unstructured customer feedback outside of surveys
• Assist in development & reporting on CX metrics across lines of business

• Bachelor of Science in Business Administration, Agriculture, or related field
• Minimum of 2 years of experience in customer service, product supply, or project management with a focus on Customer experience
• Strong leadership with proven track record of managing and leading projects
• Strong analytic capability
• Ability to understand, prioritize, and manage complexity
• Strong verbal and written communication skills

Preferred

• Master's degree in relevant field
• Salesforce & Qualtrics experience

Employees can expect to be paid a salary of approximately $96k-144k. Additional compensation may include a bonus or incentive program (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc.. This salary (or salary range) is merely an estimate and may vary based on an applicant's location, market data/ranges, an applicant's skills and prior relevant experience, certain degrees and certifications, and other relevant factors., Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Health for all, Hunger for none, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.

To all recruitment agencies: Bayer does not accept unsolicited third party resumes.

Bayer is an Equal Opportunity Employer/Disabled/Veterans

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The BAUER Group is an international construction and machinery manufacturing concern with more than 110 subsidiaries in some 70 countries providing services, machinery and products for ground and groundwater. The operations are divided into three segments: Construction, Equipment and Resources.

The Construction segment, with its holding BAUER Spezialtiefbau GmbH, carries out specialist foundation engineering work for complex excavation pits and foundations on major infrastructure and building projects, installing cut-off walls and carrying out ground improvement works as well as providing related project development services.

In Equipment, BAUER Maschinen GmbH and its subsidiaries, are world market leader, offering a comprehensive range of construction machinery, equipment and tools for the specialist foundation engineering sector as well as for other underground drilling operations, such as for mines, water wells, geothermal energy sources, and oil and gas extraction.

The Resources segment, with its holding BAUER Resources GmbH pools the activities in the fields of water, energy, mineral resources and environmental technology.