Technical Support Specialist

We're looking for a Technician 3 to join a dynamic hospitality technology support team in Phoenix, AZ. This is a great opportunity for entry-level IT professionals looking to build hands-on experience supporting critical hotel systems and delivering exceptional service to end users. If you enjoy troubleshooting technology issues and helping people, this role offers valuable exposure to a wide range of IT environments with strong potential for extension and long-term growth.

What You'll Do:

• Provide Tier 1 technical support for hotel property systems, end users, and operational technologies
• Troubleshoot and resolve issues related to Property Management Systems (PMS), Point-of-Sale (POS) systems, guest Wi-Fi, telephony/VoIP, and access control systems
• Support computers, printers, payment devices, mobile devices, and other hotel technology equipment
• Respond to support requests through phone, chat, and ticketing platforms
• Log, track, and update incidents while maintaining accurate documentation of resolutions
• Perform password resets, account unlocks, and basic user access support
• Escalate complex technical issues to higher-level support teams and third-party vendors when necessary
• Follow security, compliance, and data protection standards to ensure system integrity
• Support multiple hotel properties and help maintain uninterrupted operations for staff and guests, Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

• 0-2 years of experience in IT support, help desk, service desk, technical support, or customer-facing technology roles
• High School Diploma or equivalent
• Basic understanding of Windows operating systems, networking concepts (Wi-Fi, LAN/WAN, VPN), and remote support tools
• Strong troubleshooting, problem-solving, and communication skills
• Ability to manage multiple priorities in a fast-paced support environment
• Customer-focused mindset with a commitment to delivering excellent service
• Experience supporting hospitality, retail, or multi-site environments is a plus
• Exposure to PMS, POS, guest internet, or telephony systems is preferred
• CompTIA A+, ITF+, or similar entry-level IT certifications are a plus

Top performers are dependable, quick learners who thrive in customer-focused environments, communicate effectively, and take ownership of resolving technical issues while ensuring a positive experience for hotel staff and guests.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: * The California Fair Chance Act * Los Angeles City Fair Chance Ordinance * Los Angeles County Fair Chance Ordinance for Employers