Systems Engineer

We are looking for a Systems Engineer to support the reliability and performance of critical cloud-based business applications in Jacksonville, Florida. This role focuses on day-to-day platform operations, incident resolution, and service improvement across production environments. The ideal candidate is comfortable working across infrastructure, application support, and automation while partnering with cross-functional teams to maintain compliance and deliver a strong customer experience., Monitor cloud applications and platform components to identify service degradation, abnormal behavior, and data issues before they affect users. Perform routine operational tasks such as system checks, maintenance activities, patching coordination, and software version updates to keep environments stable. Investigate production incidents independently, restore service as quickly as possible, and contribute to major incident response efforts when escalations occur. Document root causes, corrective actions, and follow-up recommendations after incidents to strengthen operational processes and reduce repeat issues. Partner with security and compliance stakeholders to gather audit support materials, address findings, and help maintain required control standards. Work with sales and customer support teams to troubleshoot client-facing technical problems through log review, environment analysis, and issue replication. Create and maintain automation scripts in Shell or Python to simplify recurring support tasks and improve operational efficiency. Support containerized and middleware-based environments by assisting with Kubernetes operations and resolving common issues involving web, database, cache, and messaging services. Participate in an on-call rotation and respond to production emergencies in a timely manner to help maintain service availability.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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