Senior IT Support Engineer

We are a growing Managed Service Provider supporting clients across Louisiana. We're looking to add a Senior IT Support Engineer who can take ownership of escalations, support complex environments, and help drive improvements across client infrastructure.

This is a hands-on role where you'll be the go-to for advanced issues across Microsoft environments, servers, and networks. You'll work closely with a small, technical team and have real visibility into client environments.

Why join us?

• Real ownership of client environments instead of just closing tickets
• Exposure to Microsoft 365, Azure, and modern MSP tooling including automation and AI
• Opportunity to handle L3 escalations and grow into a lead engineer over time
• Small team environment where your input actually influences technical decisions
• Solid compensation with stability and a consistent pipeline of client work

Job Details What You'll Be Doing:

• Act as the escalation point for Level 1 and Level 2 technicians
• Troubleshoot and resolve complex issues across servers, networking, and cloud environments
• Manage Microsoft 365, Azure AD, and on-prem Active Directory environments
• Support and maintain firewalls, switches, and wireless infrastructure (Cisco/Meraki preferred)
• Handle server builds, migrations, and ongoing infrastructure maintenance
• Work in ConnectWise (or similar) to manage tickets and meet SLAs
• Build and maintain automations to improve internal and client workflows
• Document environments, configurations, and changes clearly
• Identify risks and recommend improvements across client systems

• 5+ years of hands-on IT experience, ideally in an MSP environment
• Strong experience with Microsoft 365, Azure AD, and Active Directory
• Solid understanding of networking fundamentals (VLANs, VPNs, routing, firewalls)
• Experience with virtualization (VMware or Hyper-V)
• Comfortable working escalations and owning issues end to end
• Experience with PSA/RMM tools like ConnectWise

Nice to Have:

• Cisco or Meraki experience
• Security certifications (Security+, CISSP, etc.)
• Experience with automation tools or scripting
• Exposure to tools like Rewst or SaaS management platforms