SIP Developer (Occas)

The Oracle Communications Cloud Application Server (OCCAS) SIP Developer designs, builds, and operates SIP-based applications within the OMNIChannel platform, focusing on session management, SIP routing, SIPREC recording flows, and integrations across SBCs, Amazon Connect, and AI-driven systems.

This role is responsible for end-to-end lifecycle delivery-from SIP application development through production operations-ensuring high availability, scalability, and compliance of enterprise voice and recording platforms.

2. Core Responsibilities

A. SIP Application Development (OCCAS)

Design, develop, and maintain OCCAS-based SIP applications

Session handling, routing logic, and dialog control

Implement features such as:

Header manipulation and normalization

Routing logic updates and dial plan control

Technical Skills

Strong hands-on experience with:

SIP protocol (RFC 3261 and related RFCs)

SIPREC standards and implementation

Expertise in:

Java / J2EE / SIP Servlets (OCCAS/WebLogic)

Deep understanding of:

Call flows, SDP, RTP media handling

SIP dialog/state management

Platform Experience

Proven experience with:

Oracle OCCAS (or equivalent SIP application server)

SBC platforms (Oracle, Audiocodes, Acme Packet, etc.)

Familiarity with:

Media Hub / recording architecture

Contact center platforms (Amazon Connect, Genesys, Cisco UCCE)

DevOps & Cloud

Experience with:

CI/CD tools (GitHub, Jenkins)

Infrastructure as code

Containerization (Docker/Kubernetes)

Understanding of cloud platforms:

AWS preferred

Troubleshooting & Observability

Expertise using:

Wireshark / SIP traces / SIP ladder diagrams

Strong debugging skills in:

High-volume, real-time SIP environments

Experience with:

Logging, monitoring, and observability tools

4. Preferred Qualifications

Experience in:

Large-scale SIP platforms (multi-cluster OCCAS deployments ~100+ engines)

Knowledge of:

Telecom standards (3GPP, IMS)

Experience with:

AI/ML voice integrations (agent assist, analytics)

Familiarity with:

PCI / compliance-driven call recording environments

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

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Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.