Information Technology Services Supervisor

Under the general direction of the Information Technology Manager I (Support Operations) within Customer Support Services, the IT Supervisor II oversees the daily operations of Field Services-a critical delivery mechanism for all enterprise information technology solutions across the Legislative Data Center.

Activities and projects within this domain carry moderate-to-high risk, where the consequence of error is high, and the impact on legislative business is significant. The incumbent consults with legislative support organizations to ensure service delivery meets operational, project, and budget requirements. Key objectives include evaluating industry trends, integrating service standards, implementing process improvements, and facilitating staff alignment. By leveraging technical and business expertise across the organization, the IT Supervisor II continuously improves service delivery, develops robust operational plans, and resolves complex technical issues.

Additionally, the incumbent must be willing and able to work extended hours during critical legislative deadlines, intense business cycles, major operational disruptions, or high-priority projects. Professional business attire is required., The Office of Legislative Counsel (OLC) is a small civil service department whose mission is to provide responsive nonpartisan and confidential legal services and information technology support services to the California State Legislature and in support of the legislative process. This position is located in the heart of downtown Sacramento. The State of California provides excellent health benefits and retirement options, sick leave and vacation accrual, and paid state holidays. OLC employees are excluded from collective bargaining and, therefore, receive enhanced benefits., The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• School Transcripts

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting., * Drive Service Excellence: Support and reinforce a high-level service culture across organizational entities and staff to fully support operational and project efforts.

• Build Partnerships: Cultivate professional, collaborative relationships both internally and externally that align with the organization's core values.

• Communicate & Document: Develop clear process documentation, prepare timely customer notifications, and deliver impactful presentations to diverse audiences.

• Innovate & Adapt: Continuously learn, interpret, and apply emerging technologies and business processes to support and resolve information technology challenges.

• Optimize Workflow: Effectively prioritize, organize, and manage work assignments using strong time-management practices.

• Oversee Product Delivery: Monitor and coordinate product management practices to keep development schedules on track and take swift corrective action when issues arise.

• Monitor Industry Trends: Stay informed of evolving IT service techniques and technologies to proactively support the demands of legislative customers.

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Three (3) or more years of experience in customer relationship management, technology consulting, and applying IT solutions and service strategies aligned with client business needs.

• In-depth knowledge of the Legislature's business processes, including the products, services, and business value that support the legislative process.

• Proven fiscal responsibility, with the ability to adhere to OLC guidelines, regulations, and principles when committing resources for programs, projects, or operations.

• Demonstrated agility in managing shifting priorities, critical deadlines, and resource allocations while ensuring the accurate and timely completion of requests.

• Strong organizational skills to efficiently manage time and resources across multiple programs, projects, and operational assignments.

• Leadership capability to foster a high-performance work environment, collaborate with cross-functional teams, and partner effectively with fellow supervisors to meet organizational goals.

• Experience leveraging data analysis to drive business innovation and track key performance indicators for continuous service improvement., * Team Leadership & Culture: Experience leading high-performing teams and cultivating a responsive, passionate customer-service culture for both internal and external stakeholders.

• Project & Service Management: Experience developing project plans, coordinating and managing tasks, reviewing product/service quality, and mitigating risks to consistently meet service level objectives.

• Resource Allocation: Proficiency in applying business and management principles to workload planning, resource allocation, and staff coordination.

• Analytical Problem Solving: Ability to identify complex technical or operational problems using a logical, methodical, and repeatable process, and develop solutions collaboratively.

• Risk & Change Management: Knowledge of risk mitigation strategies to prevent project and operational service failures.

• Personnel Administration: Knowledge of State personnel practices to effectively supervise, manage, develop, and support staff resources.

• Execution Under Pressure: Strong organizational skills, sharp attention to detail, and the ability to maintain composure and meet strict deadlines in a high-pressure environment.

• Legislative Insight: Understanding of, or the ability to quickly learn, mission-critical legislative business processes and systems.