Development Manager

We're looking for a Development Manager who thrives at the intersection of people leadership and technical excellence. In this role, you'll guide a talented team of developers, shape best practices, and drive delivery of high-impact solutions in a fast-paced Agile environment.

If you're passionate about building high-performing teams, solving complex problems, and creating seamless customer experiences-this is your opportunity to make a real impact.

What You'll DoLead & Develop Talent

• Manage, mentor, and coach a team of 5+ developers

• Foster a collaborative, accountable, and growth-oriented culture

• Conduct regular 1:1s, performance conversations, and development planning

• Remove roadblocks and empower your team to succeed

Drive Engineering Excellence

• Establish and evolve coding standards, development best practices, and documentation

• Lead structured peer code reviews to ensure quality and consistency

• Champion modern tools, automation, and continuous improvement

Own Agile Delivery

• Partner with Product Owners and Scrum Masters to define clear, achievable sprint goals

• Ensure consistent delivery against timelines and quality expectations

• Align work to team capacity and strategic priorities

Ensure Operational Strength

• Build redundancy across the team to reduce single points of failure

• Identify skill gaps and implement cross-training strategies

• Maintain strong system reliability and team resiliency

Lead Genesys Cloud CX Innovation

• Drive development initiatives within Genesys Cloud CX, with a focus on IVA (Intelligent Virtual Agent)

• Oversee flow and botflow development, configuration, and optimization

• Collaborate with architects and stakeholders to design scalable, customer-centric solutions

• 5+ years of software development experience

• 2+ years leading or managing development teams

• Proven success coaching teams in Agile environments

• Strong understanding of SDLC, code reviews, and development best practices

• Hands-on experience with Genesys Cloud CX, especially IVA flow/botflow development

Nice to Have

• Genesys Cloud CX certifications (Architect, Developer, etc.)

• Experience with IVR or Call Center technologies

• Exposure to networking, telephony, or firewall systems

• Background in cloud environments, CI/CD, or DevOps practices

• Experience working with APIs and integrations

You're a hands-on leader who can balance strategy and execution, someone who enjoys coaching others just as much as solving technical challenges. You bring accountability, structure, and vision to your teams-and elevate everyone around you.

If you're ready to lead a team that builds meaningful, customer-centric solutions-we'd love to connect.

Job Type & Location

This is a Contract to Hire position based out of Columbus, OH.

Pay and Benefits

The pay range for this position is $50.00 - $65.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.