nTelemetry Systems Integration Engineer

• Ability to communicate clearly and concisely.\n
• Expertise in software, hardware, network connections, databases (SQL), APIs, and various data formats.\n
• Proficiency with integration platforms, middleware, and potentially specific technologies.\n
• Ability to diagnose complex technical failures and develop effective solutions.\n
• Ability to work in cross-functional teams with clear and effective communication.\n
• Ability to demonstrate and present products to clients and solicit their feedback to understand customer needs.\n
• Capable of delivering on multiple, competing priorities with little supervision.\n
• Proficient with, and able to provide instruction of, the installation, operation, and employment of Parraid Telemetry Data Systems products is highly desirable.\n
• Proficiency with underlying mechanical and electrical principles, including installation and wiring techniques, is highly desirable.\n
• Demonstrates knowledge of relevant telemetry standards and concepts.\n, * 4-year bachelor's degree in computer science or computer engineering, or 10+ years equivalent technical experience in a professional setting.\n

n \nResponsibilities:\n \n \n

• Understand user needs and business objectives to design appropriate system integrations.\n
• Create detailed plans, architectures, and solutions for integrating new and existing systems.\n
• Create high-quality batch files and configuration scripts to integrate hardware and software components.\n
• Implement and execute tests to verify functionality, identify integration issues, and resolve them.\n
• Work closely with software developers, hardware engineers, production technicians, and business line managers to ensure alignment.\n
• Monitor system performance and ensure all integrations adhere to industry standards and regulations.\n
• Maintain comprehensive log of all systems capability / performance tests.\n
• Create comprehensive documentation for integrated systems and provide technical support and training to other staff.\n

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• Production Support\n \n

• Systems Integration on all production products including Building and Debugging.\n \n

• Customer Service Support\n \n

• Provide Applications Engineering Support, which includes Onsite customer troubleshooting when necessary.\n
• Review and provide support for all hardware service calls. \n
• Support return merchandise (RMA) system solutions and repairs.\n
• Provide debugging support for Printed Circuit Board assemblies to the component level of legacy hardware (e.g., S3000, IMUX, etc.).\n \n

• Systems Engineering Support\n \n

• Manage software (Licensing@parraid.com) for customer systems. (e.g., Microsoft Office, Visual Studio, Acronis)\n
• Research and Qualify Microsoft Windows software for product lines. \n
• Configure/setup OEM with Microsoft to be licensed for resale.\n
• Create and maintain Parraid specific controlled OBEE images for production systems.\n
• Create assembly instructions for Software level products.\n
• Setup and configure equipment and lab spaces for R&D efforts.\n
• Manage ISP agreements for lab networks in accordance with the level of required usage.\n
• Perform acceptance testing on first time products to verify operation for system specifications. (Once qualified would move to Production for integration of products.)\n
• Support 3rd party certification testing as needed.\n \n

• Sales and Marketing Support\n \n

• Creating demonstration solutions for proof of concept. \n
• Building and verifying demo units for Sales.\n
• Configuring loaner systems for customers.\n
• Tracking all demo and loaner systems out of house. \n
• Support in-person Trade Shows (ITC) for systems and customer question support. \n
• Provide support for marketing product photos as new systems emerge into Production.\n
• Creating/building training systems in support of customer training sessions. This includes Laptops for in-person training or Amazon Workspaces for virtual training. \n
• Provide clear instructions to Field Engineers for on-site upgrade, build, and / or repair.\n \n

• Software and Hardware Engineering Support\n \n

• Managing assets for software and hardware testing.\n
• Creating and updating (6 months) system images for all products and all operating system (OS) platforms. \n
• Create testing platforms for software and hardware testing. \n
• Help conduct acceptance test procedures (ATP) on software product releases as needed. \n \n

• Business Line Support\n \n

• Assist Business Line Managers with quoting upgrades and new customer systems as needed. \n
• Assist Business Line Managers with Proposals and Compliance Matrix development.\n
• Assist Business Line Managers with System and Hardware product roadmap development.\n
• Assist with Product Pricing including updating labor estimates, vendor quotes, engineering part numbers, BOM components, and managing component obsolescence as needed.\n
• Solution Architecting - Research, Evaluate, and Test new systems supporting evolving customer requirements and R&D efforts.\n \n