Help Desk Analyst

Spectraforce
Richardson, United States of America
21 days ago

Role details

Contract type
Temporary contract
Employment type
Full-time (> 32 hours)
Working hours
Shift work
Languages
English
Experience level
Intermediate

Job location

Remote
Richardson, United States of America

Tech stack

Desktop Computing
Multi-Factor Authentication
Microsoft Office
Software Tools
Software Engineering
Office365
Information Technology

Job description

Role is customer service based, but some IT experience is needed Call center

Team Overview: Mostly independent work, but will have other team members to assist if needed

Resource's typical working day:

  • 30-40 calls/day
  • Assisting with service calls
  • Software issues
  • Login issues
  • Technical issues
  • Mobile device issues

Requirements

  • Help desk technical experience

  • Technical skills

  • Resolving technical issues

  • ? Email

  • ? Login

  • ? Office 365

Nice to have skills:

  • Multi-factor authentication experience
  • Knowledge on how to fix computers
  • Desktop support

Soft Skills:

  • Great customer service
  • Ability to walk people step by step through problem solving

Years of Experience: 2+ years

Education

H.S. diploma or GED

Software skills:

  • Office 365 Suite
  • iOS experience preferred

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