Five9 Developer

Cognizant Technology Solutions Corporation
Augusta, United States of America
14 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Intermediate
Compensation
$ 100K

Job location

Remote
Augusta, United States of America

Tech stack

JavaScript
Authentication Protocols
VoIP
Cloud Computing
Cloud Computing Security
Computer Programming
System Configuration
Customer Interaction Management (Software)
Data Synchronization
Monitoring of Systems
Session Initiation Protocols
Python
OAuth
Public Switched Telephone Networks
Salesforce
Security Assertion Markup Language (SAML)
Single Sign-On
Software Deployment
SQL Databases
System Testing
Systems Integration
Scripting (Bash/Python/Go/Ruby)
Enterprise Integration
Tools for Reporting
REST
ServiceNow

Job description

  1. Five9 Development & Configuration
  • Configure and customize Five9 VCC platform components including IVR, ACD, and call routing
  • Build and maintain IVR scripts, call flows, and automation workflows
  • Configure inbound, outbound, and blended campaigns
  • Set up skills-based routing, queues, and agent profiles
  • Support call recording, reporting, and workforce management modules
  1. Integration Development
  • Develop and maintain integrations between Five9 and external systems (e.g., Salesforce, ServiceNow) using REST APIs
  • Support data synchronization and workflow automation between platforms
  • Assist in integrating telephony systems (SIP, VoIP, PSTN)
  • Troubleshoot and resolve integration-related issues
  1. System Support & Optimization
  • Monitor system performance and assist in optimizing routing and call flows
  • Troubleshoot call quality, connectivity, and configuration issues
  • Support production deployments and post-go-live activities
  • Participate in system testing, validation, and release support
  1. Cloud & Security Support
  • Support cloud-based contact center architecture using Five9
  • Assist with implementing secure authentication methods (SSO, SAML, OAuth)
  • Ensure adherence to security and compliance standards (PCI, SOC2, etc.)
  • Collaborate with infrastructure and network teams on environment setup

Requirements

  • 3-5+ years of experience working with contact center technologies, preferably Five9
  • Hands-on experience with:
  • Five9 VCC (IVR, ACD, campaigns, reporting)
  • SIP, VoIP, and telephony concepts
  • REST APIs and system integrations
  • CRM integrations (Salesforce or similar)
  • Basic understanding of authentication protocols (SSO, SAML, OAuth)
  • Familiarity with SQL or reporting tools

Soft Skills

  • Strong problem-solving and troubleshooting abilities
  • Good communication and collaboration skills
  • Ability to work in cross-functional teams
  • Detail-oriented with strong documentation skills
  • Proactive and adaptable mindset

Nice to Have

  • Five9 certifications
  • Experience with scripting or programming (JavaScript, Python, or similar)
  • Exposure to Workforce Optimization tools (e.g., Verint WFM)
  • Experience working in cloud-based environments

Benefits & conditions

The annual salary range for this role is $80,000 - $100,000 USD , depending on experience, skills, qualifications, and internal equity.

This position is also eligible for a comprehensive benefits package., * Medical / Dental / Vision / Life Insurance

  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term / Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

Disclaimer

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time.

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