Help Desk Representative
Insight Global
Wheaton, United States of America
21 days ago
Role details
Contract type
Temporary contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Experience level
Junior Compensation
$ 42KJob location
Remote
Wheaton, United States of America
Tech stack
Artificial Intelligence
Information Technology
Job description
- Provide front-line Help Desk support during a high-impact Epic software go-live, assisting with a wide range of technical issues across the organization
- Interact with a diverse user base, including physicians, executives, nurses, and various on-site staff (e.g., food services, facilities), requiring strong communication and adaptability
- Troubleshoot, document, and resolve incoming tickets while capturing detailed, accurate information for each case
- Operate in a fast-paced, high-volume environment with expectations of increased call activity due to upcoming system initiatives
- Leverage internal tools (and emerging AI support) to streamline ticket documentation and improve efficiency
Requirements
- Bachelor's degree in Computer Science or related field preferred
- 6-12 months of Help Desk or IT support experience
- Ability to thrive in a fast-paced, high-volume environment (average call time of 6-8 minutes, ~50-60 calls per day)
- Strong customer service and communication skills
- Basic troubleshooting and ticket triage skills
- High attention to detail with the ability to effectively multitask and prioritize
Benefits & conditions
- This is a 5 month guaranteed contract (with potential extensions depending on need)
- Hourly Rate: 20/hr.
- Compliance with healthcare requirements (flu shot during flu season + verified immunizations or bloodwork for immunity)