Principal Systems Analyst/Solutions Lead...

We are seeking a senior, multi-disciplinary Systems Analyst who can operate as a Business Systems Analyst, Product Owner/Manager, and Project Lead. This individual will serve as the connective tissue between executive stakeholders, business partners, IT, development/engineering teams, and QA, translating ambiguity into clarity and strategy into executable solutions.

This role supports large-scale modernization initiatives across regulated, transactional systems while also handling day-to-day operational enhancements. The ideal candidate is technically savvy, creative, and forward-thinking, with a strong desire to continuously evolve as technology evolves-particularly in the areas of automation, system optimization, and modern delivery practices. Success requires executive presence, technical depth, disciplined documentation, and the ability to lead through influence across cross-functional and offshore teams., Act as the primary bridge between executive leadership, business partners, IT, engineering, and QA teams, ensuring end-to-end alignment from strategy through delivery

• Lead requirements definition for complex, large-scale programs while supporting ongoing operational requests

• Translate ambiguous business needs into clear, structured, and testable deliverables, including:

~User stories with acceptance criteria (2)

~Use cases

~Process flows

~Traceability matrices

~Epics

~Technical and functional documentation

• Facilitate cross-functional workshops and stakeholder alignment sessions across business and technology teams

• Partner closely with development, QA, and offshore delivery teams to drive execution and measurable outcomes

• Serve as a thought partner on solution design, trade-offs, and approach justification, ensuring alignment with both business goals and technical realities

• Evaluate how systems interact, including APIs, web services, and service-oriented architecture, to inform solutioning

Identify opportunities to leverage automation and emerging technologies to improve processes, efficiency, quality, and scalability

• Establish and enforce documentation standards, traceability, and governance throughout the delivery lifecycle

8-12+ years of total experience as a BSA, Product Owner/Manager, or PM

• Senior or lead level experience with executive-facing responsibilities and leading projects end to end, creating project plans

• Experience supporting transactional systems

• Proven ability to lead large, complex initiatives while managing day-to-day operational requests

• Deep experience converting business and functional requirements into actionable, traceable artifacts

• Experience supporting backend Agile Engineering teams

• Ability to engage and influence executives, business users, IT leadership, engineers, and QA teams & translate both functional/technical requirements

• Knowledge of APIs, web services, service-oriented architecture

• Process improvement & solutioning experience

• Experience creating user stories, epics, traceability matrices

• Exposure to automation frameworks, workflow optimization, or emerging delivery technologies

• Strong documentation discipline and traceability mindset

• Bachelor's degree - Master's degree

• Startup or high-growth environment experience

• Consulting/Big Four experience