Salesforce & Analytics Manager

The Tech Coalition strives to ensure that each member of our team feels welcomed and valued. At the heart of this are four core values we expect all team members exemplify. We are:

• Committed to one another and to the work. We dig in and get it done. We own the whole mission.
• Capable of purposeful and thoughtful leadership. We are resourceful, well-prepared, organized, and responsible.
• Creative in our approach to our mission. We are thoughtful, agile, and innovative. We seek out new and better ways forward.
• Kind humans. We are friendly, generous, helpful, and considerate.

The role

The Salesforce & Analytics Manager serves as the primary owner and administrator of the Tech Coalition's Salesforce ecosystem, including Fonteva, and related operational tools. This role ensures Salesforce functions as a reliable, scalable source of truth across member engagement, programs, finance, and organizational reporting.

This is a hands-on position within a small and collaborative team. The Manager will balance CRM and AMS administration with advanced reporting and analytics responsibilities. The ideal candidate brings strong Salesforce technical expertise, fluency in relational data structures, and the ability to translate business needs into structured, actionable insights-while remaining comfortable with detailed administrative work.

The role partners closely with teams across the Tech Coalition-including Member Development, Programs and Member Success, Communications & Public Affairs, Finance, and Leadership-to ensure Salesforce and related tools support their work effectively. This includes building dashboards and reports for individual teams while also identifying cross-functional insights that support organization-wide decision-making.

The role will also support and troubleshoot other platforms and integrated tools, ensuring these systems align with Salesforce workflows and contribute to effective collaboration, program delivery, and organizational reporting

This role is ideal for someone who enjoys building robust reporting and analytics while also rolling up their sleeves on hands-on system administration in a mission-driven organization.

Responsibilities

CRM / Fonteva / Salesforce administration

• Serve as the primary administrator for Salesforce and Fonteva, managing configuration, permissions, automations, record types, and system enhancements.
• Manage membership structures, accounts, contacts, affiliations, subscriptions, renewals, and billing within Fonteva.
• Troubleshoot CRM/AMS issues and serve as the primary point of contact for user support.
• Support integrations between Salesforce, Fonteva, and other organizational systems.
• Maintain system documentation and identify opportunities to improve workflows and system usability.

Reporting & analytics

• Build and maintain Salesforce reports and dashboards, including custom report types, cross-object, matrix, and joined reports.
• Develop reporting frameworks and KPIs across membership engagement, renewals, revenue tracking, program participation, and organizational performance.
• Create dashboards and reports tailored to the needs of different teams across the organization.
• Analyze data from member engagement initiatives, including the annual member survey, and generate insights to support organizational learning and strategic planning
• Identify cross-functional trends and insights that support leadership decision-making.
• Extract and analyze data from Salesforce and other systems when needed.
• Use other reporting tools or Excel / Google Sheets (including pivot tables, lookups, and advanced data manipulation) to conduct deeper analysis.

Member operations & finance support

• Oversee the end-to-end member invoicing and renewal process within the CRM/AMS, ensuring accuracy and timeliness.
• Liaise with finance on billing questions, reconciliations, and reporting.
• Support budget tracking and financial oversight related to member dues, programs, or revenue.

Data integrity & collaboration

• Maintain strong data quality through validation rules, deduplication, and routine audits.
• Manage data imports, exports, and updates.
• Partner with teams across the organization to ensure CRM workflows and reporting support operational needs.
• Collaborate with internal teams to troubleshoot issues and ensure alignment between Salesforce and other tools such as Asana, our own Member Resource Center, etc.

• 4-6+ years of Salesforce administration and management experience.
• Experience working with Fonteva or another Salesforce-based association management system (AMS).
• Strong understanding of Salesforce data models, object relationships, and reporting architecture.
• Experience building custom report types, complex cross-object reports, and dashboards.
• Experience managing or supporting membership structures such as accounts, contacts, affiliations, subscriptions, renewals, and invoicing within a CRM or AMS.
• Experience supporting integrations between Salesforce and other platforms.
• Advanced Excel or Google Sheets skills, including pivot tables, lookups, and data manipulation.
• Strong analytical skills with the ability to translate business questions into reporting and data insights.
• Experience supporting CRM users across multiple teams and troubleshooting system or workflow issues.
• Exposure to BI or data visualization tools.
• Ability to manage both complex reporting and hands-on administrative tasks in a small team environment.
• Excellent communication skills and ability to explain technical concepts to non-technical stakeholders.
• Customer-centric, service-oriented approach., * Salesforce Administrator certification.
• Experience managing membership billing or subscription structures in Fonteva.
• Experience supporting CRM implementations or working with external implementation partners.
• Familiarity with collaboration and workflow tools such as Asana, Confluence, or similar platforms.
• Experience working in nonprofit, coalition, or membership-based organizations.

Compensation: $90,000-$100,000 base salary; performance-based bonus; health insurance; 401(k) with match

The Tech Coalition unites the global tech industry to protect children from online sexual exploitation and abuse (OCSEA). No single company can tackle this alone - but together, we're building a safer digital world for children. As a trusted partner of the tech industry, we focus on strengthening collective capacity to combat OCSEA. Our community shares expertise and pools knowledge to strengthen all links in the chain, enabling companies of any size to access the tools, resources, and collaboration needed to drive meaningful impact., At the Tech Coalition, you'll be part of a passionate team dedicated to addressing one of the most critical challenges of our time. We offer a collaborative and supportive work environment, opportunities for professional growth, and the chance to make a real difference in the world., Since 2006, the Tech Coalition has been uniting leading global tech firms to protect children from online sexual exploitation and abuse. Relaunched in 2020, the TC is a rapidly growing coalition of over 35 tech companies, including Google, Meta, Amazon, Apple, Microsoft and Sony, that have made a mutual commitment to support and collaborate for the purpose of eradicating online child sexual exploitation and abuse. We have combined forces to accelerate the technological innovations that will keep children safe, facilitate information and knowledge sharing amongst our members, advance meaningful dialogue between industry and the broader child protection community, drive industry transparency and accountability, and fund independent research.