CRM - Business Analyst

eSolutionsFirst LLC

Vienna, United States of America

21 days ago

Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Experience level

Senior

Vienna, United States of America

Agile Methodologies

Program Optimization

Information Systems

Data Migration

Microsoft Dynamics

Oracle Applications

Salesforce

SAP CRM

Systems Integration

Information Technology

Hubspot

We are seeking an experienced CRM Business Analyst to work closely with business stakeholders and technology teams to deliver CRM solutions that improve sales, marketing, customer service, and customer engagement processes.
The ideal candidate will gather requirements, analyze business processes, and support CRM implementations, enhancements, and integrations., * Gather, analyze, and document business and functional requirements for CRM initiatives.
Conduct stakeholder meetings, workshops, and process reviews to identify business needs and improvement opportunities.
Translate requirements into user stories, process flows, use cases, and functional specifications.
Support CRM implementations, integrations, enhancements, data migration, and system optimization efforts.
Collaborate with developers, QA teams, and project managers throughout the project lifecycle.
Facilitate User Acceptance Testing (UAT), issue resolution, and user adoption activities.
Maintain project documentation, including BRDs, FRDs, workflows, and process maps.
Communicate project status, risks, and dependencies to stakeholders.

Bachelor's degree in business, Information Systems, Computer Science, or related field.
5+ years of Business Analyst experience supporting CRM platforms.
Hands-on experience with Salesforce, Microsoft Dynamics 365, HubSpot, Oracle CX, or SAP CRM.
Strong skills in requirements gathering, process analysis, documentation, and stakeholder management.
Experience in creating BRDs, FRDs, User Stories, Use Cases, and Process Flow Diagrams.
Understanding of CRM processes including Lead Management, Opportunity Management, Sales Pipeline, Customer Service, and Marketing Campaigns.
Experience working in Agile and/or Waterfall environments.
Excellent communication, facilitation, and problem-solving skills.