PSS Launch Solution Lead

The Patient Experience Launch Lead is a critical management role responsible for supporting upcoming product launches, driving decisions, providing guidance in specific problem-solving areas, ensuring best practices, building a quality mindset, and removing obstacles. This role manages a diverse team of 6 resources across multiple geographic locations.

This position collaborates closely with Architecture, DevOps, Cybersecurity, Compliance, Product, and PMO teams to drive integration architecture, incorporate industry best practices, scalability, environment stability, and regulatory-ready release practices. You will also manage and mentor cross-functional teams, enabling capability growth, high performance, and strong alignment with enterprise goals.

Join the digital engine driving Sanofi's transformation - where AI, automation, and bold experimentation power faster science and smarter decisions. Here, you'll help build the first biopharma company powered by AI at scale.

About Sanofi

We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system - and innovative pipeline - enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.

Main Responsibilities

Team Leadership & Management

• Lead and develop a team of 6 professionals across multiple geographic locations

• Foster an inclusive, collaborative environment that encourages innovation and continuous improvement

• Provide clear direction, mentorship, and professional development opportunities for team members

• Conduct regular performance evaluations and provide constructive feedback

• Promote Sanofi's values of Teamwork, Courage, Respect, and Integrity within the team

Technology Expertise

• Demonstrate proficiency in Salesforce clouds (Health Cloud, Experience Cloud, Marketing Cloud, Service Cloud, Sales Cloud, Data Cloud)

• Maintain solid understanding of Veeva CRM and Veeva Engage to support Patient Events

• Demonstrate working knowledge of integration technologies including IICS, AWS, Snowflake, and Python

• Stay current with emerging technologies and industry trends relevant to patient experience

• Apply technical expertise to solve complex problems and drive innovation

Product Launch Support

• Collaborate with cross-functional teams to ensure successful delivery of product launches

• Establish and maintain strong relationships with peers, internal stakeholders, and external vendors

• Ensure alignment with Product Owners, Scrum Masters, Engineering, and Architecture teams

• Develop and implement launch strategies that prioritize patient needs and experience

• Monitor launch metrics and KPIs to measure success and identify areas for improvement

Quality & Compliance

• Champion quality-focused approaches throughout the development lifecycle

• Implement left-shifting activities in the SDLC to identify and mitigate risks early

• Ensure adherence to Sanofi Patient Services standards and compliance requirements

• Maintain strict protocols for patient data safety, including PHI/PII protection and GDPR compliance

• Conduct regular audits and reviews to ensure ongoing compliance with regulatory requirements

• Bachelor's degree required; advanced degree (MS, MBA) preferred

• 10+ years of total professional experience in digital patient support services role, of which at least 3 years must include leadership experience managing geographically dispersed technical teams

• Pharmaceutical or healthcare industry experience required - strong understanding of patient services operations in pharmaceutical or healthcare industry

• Proven experience with Salesforce Health Cloud

• Track record of successful product launches and technology deployments

• Deep understanding of healthcare data privacy regulations (HIPAA, GDPR)

• Experience with PHI/PII data handling and patient data safety protocols

• Ability to influence senior leadership and navigate complex stakeholder environments

• Advanced skills in Agile delivery, product collaboration, compliance, and digital strategy

• Fluent in English

Preferred Qualifications

• Additional Salesforce platforms experience (Experience Cloud, Marketing Cloud, Service Cloud, Sales Cloud, Data Cloud)

• Working knowledge of integration technologies (IICS, AWS, Snowflake, Python)

• An additional language beyond English is a plus

As **PSS Launch Solution Lead** within our **Digital team** , you will play a vital part in the performance of our entire business while helping to make an impact on millions of patients around the world. Ready to push the limits of what's possible? Join Sanofi Digital!, + Discover endless opportunities to grow your talent and drive yourcareer, whether it's through a promotion or lateral move, at home orinternationally. + Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact. + Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks' gender-neutral parental leave. + Join the digital force behind Sanofi's AI-powered pipeline, where Expert, Generative, and Snackable AI accelerate the discovery, development and delivery of breakthrough treatments to patients. + Help reduce time from discovery to commercialization, delivering life-changing medicines to patients faster than ever. + Join a workplace where diversity, equity, and inclusion are at the core, with EmployeeResource Groups and leadership programs that celebrate every voice. Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law., At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video (https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s) and check out our Diversity Equity and Inclusion actions at sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) ! _US and Puerto Rico Residents Only_ Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; natural or protective hairstyles; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law. _North America Applicants Only_ The salary range for this position is: $161.250,00 - $232.916,66 All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs. Additional benefits information can be found through the LINK (https://benefits.sanofiusallwell.com/fleet/public/index/ba511bf8-5c32-4828-9861-ab985fffab90/?cid=sanofi) . We are an R&D driven, AI-powered biopharma company committed to improving people's lives and creating compelling growth. Our team is guided by one purpose: we chase the miracles of science to improve people's lives. We want to build a healthier, more resilient world, and turn the impossible into the possible by discovering, developing, and delivering medicines and vaccines for millions of people around the world. Discover more about us visiting www.sanofi.com or via our movie We are Sanofi (https://youtu.be/96EwNjb1TLo) Start a career that makes a difference. Reinvention is in our DNA. It's what drove our evolution from a small French enterprise to one of the world's leading biopharma companies. Whether it's using AI to shorten drug-discovery times or building trust in healthcare, you could be helping our teams make life better for patients, partners, and communities. This is where you grow your career. We open the door for you to explore new opportunities, push your limits, and connect with people who are driven by a shared purpose: we chase the miracles of science to improve people's lives.