Northwest Regional Information Technology

The Regional IT Technician may be responsible for, but not limited to, the following: serves as the primary onsite IT resource across multiple locations, acting as the bridge between Corporate IT and plant, branch, and distribution operations. This role provides hands-on support, executes infrastructure and endpoint projects, and delivers consistent services across all assigned facilities.

The technician operates as Tier 2 regional support, combining help desk escalation. Onsite troubleshooting, and project execution responsibilities while maintaining a strong presence in the field.

Key Responsibilities

Regional & Travel-Based Support

• Travel to assigned plants, branches, and distribution centers to provide onsite IT support and project execution.

• Serve as the local IT representative, building relationships with plant leadership, office staff, and route supervisors.

• Conduct site visits, resolve issues onsite, and document work performed.

Hands-On IT Support (Smart Hands)

• Act as onsite 'smart hands' for network, server, and infrastructure teams.

• Diagnose and repair hardware, software, and network issues.

• Install and configure workstations, printers, and network-connected devices.

Handheld/ Mobile Device Support

• Support DSD handheld devices used by drivers and supervisors.

• Configure, deploy, and troubleshoot handheld devices and applications.

• Assist with staging, imaging, and replacements.

Project Execution

• Execute IT projects such as deployments, upgrades, and migrations.

• Coordinate with corporate IT teams to ensure standardization.

Help Desk & User Support

• Respond to escalated support requests.

• Troubleshoot issues and guide users through resolutions.

• Associate or Bachelor's degree in Computer Science, Information Technology, or related field - or equivalent experience.

• 1-3 years of IT support experience.

• Strong troubleshooting skills.

• Experience with handheld/ mobile device support

• Knowledge of Active Directory and Microsoft 365.

• CompTIA certifications.

Preferred Qualifications

• Network administration experience.

Required Skills/Abilities:

• Advanced computer skills.

• Advanced communication skills to coordinate activities with other departments and locations within the company.

• Ability to work independently and travel.

• Willingness to learn new technologies.

Required Soft Skills:

• Ability to work without direct supervision.

• Excellent leadership and interpersonal skills.

• Coachable and willing to learn.

• Ability to communicate effectively both verbally and in writing.

• Strong organizational skills.

• Ability to plan and execute operational activities.

Competency

• Must be able to read and write English and interpret various technical documents.

• Effective time management skills to achieve results through prioritizing demands.

• Demonstrates critical thinking skills and effective decision-making skills.

• Strong attention-to-detail and organizational skills.

• Must demonstrate proficiency in essential tasks and a willingness to learn.

Working Conditions

(S)he will be required to sit and stand for long periods of time. (S)he will be required to stoop, bend, and reach above the head and below the knees to file and retrieve data. Will be required to lift computer equipment up to 50lbs.

We are a farmer-owned cooperative. This means we are owned and operated by over 800+ farm families who are critical members of society. They have selflessly taken on the tremendous task of producing nutritious, high-quality milk for a growing population, which requires being on the job 24/7, 365 days a year. We have represented American agriculture since our founding in 1938. Many of our dairy farms are operated by several generations of family members with roots dating back to the 1800s. On average, each farm milks around 120 cows and everyone pitches in to keep them happy and healthy - which means around-the-clock care!