Director - SAP S/4 Service Delivery

• Own end-to-end SAP S/4HANA production support and service delivery across all regions.
• Ensure high system availability, performance, and reliability aligned with business SLAs.
• Lead incident, problem, and change management processes to minimize business disruptions.
• Establish and run a 24x7 global support model with clear escalation paths.

2. Business Continuity & Stability

• Ensure robust hypercare, release management, and transport governance processes.
• Drive risk mitigation strategies for production deployments (e.g., major releases, go-lives).
• Maintain disaster recovery and business continuity plans for SAP systems.
• Lead command centers during critical events and go-live periods.

3. Vendor & AMS Management

• Manage global Application Management Services (AMS) partners and vendors.
• Define and enforce SLAs, KPIs, and operational metrics.
• Drive vendor performance through governance frameworks and regular reviews.
• Optimize cost and improve service quality through strategic vendor management.

4. Stakeholder Engagement

• Partner closely with business leaders, IT leadership, and functional teams to align priorities.
• Act as the single point of accountability for SAP production support.
• Communicate system performance, risks, and improvements to executive stakeholders.
• Ensure business satisfaction and alignment with IT service delivery.

5. Continuous Improvement & Transformation

• Drive automation, AI/ML-based monitoring, and proactive issue resolution.
• Implement best practices in ITIL service management.
• Lead initiatives to improve system performance, user experience, and operational efficiency.
• Support ongoing S/4HANA enhancements, upgrades, and innovation programs.

6. Team Leadership

• Build and lead a high-performing global SAP support organization.
• Foster strong collaboration across onshore/offshore teams.
• Mentor and develop team members, promoting a culture of accountability and excellence.
• Ensure proper resource planning and skill development.

• Bachelor's Degree or higher AND 15 plus years of experience in IT Service Delivery or Technology Delivery, * 12 plus years of SAP Implementations and or SAP Service Delivery
• 5 years of managing large SAP Service Delivery
• 5 years of managing large global teams of 50+ people

Additional qualifications that could help you succeed even further in this role include:

• 5 plus years of experience in Manufacturing Industry
• 3 years of experience in Healthcare or Medtech Industry
• Skills include Service Delivery, IT Operations , Business Stakeholders Management

Applicable to US Applicants Only:The expected compensation range for this position is $246,800 - $339,350, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate's relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-Rewards

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note, Solventum does not expect candidates in this position to perform work in the unincorporated areas of Los Angeles County.

Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers' toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status, At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.