Infrastructure Administrator
Role details
Job location
Tech stack
Job description
The Infrastructure Administrator supports DDC-s core IT infrastructure, including network systems, Microsoft Windows Server, Hyper-V virtualization, SAN/storage platforms, Active Directory, Group Policy, Microsoft 365/Azure services, endpoint/security tools, and backup/disaster recovery systems. This role works under the direction of the IT Manager to maintain reliable, secure, and well-documented IT operations across the organization. The successful candidate will provide day-to-day IT support, assist with network administration, support cybersecurity efforts, and collaborate on AI and automation projects designed to improve productivity and operational efficiency across the organization.
Key Position Accountabilities:
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Assist in the administration, maintenance, and troubleshooting of network infrastructure including switches, routers, wireless access points, firewalls, and VPN connectivity.
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Support Microsoft Windows Serer, Active Directory, Microsoft 365, Azure, and related IT systems.
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Monitor network performance and assist with system upgrades, patches, and preventative maintenance activities.
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Respond to helpdesk tickets and provide technical support for hardware, software, network, and connectivity issues.
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Assist with cybersecurity initiatives including user access management, endpoint protection, vulnerability remediation, and security awareness efforts.
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Maintain IT documentation including network diagrams, procedures, inventory records, and technical standards.
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Support backup, disaster recovery, and business continuity processes.
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Assist in evaluating, implementing, and supporting AI tools designed to improve business productivity, engineering processes, manufacturing operations, and administrative functions.
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Collaborate with business stakeholders to identify opportunities for AI-driven process improvements and automation.
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Research emerging AI technologies and provide recommendations regarding potential business applications.
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Participate in IT projects involving network expansion, infrastructure modernization, cloud technologies, and AI integration.
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Ensure compliance with company policies, cybersecurity standards, and applicable regulatory requirements.
Requirements
Associate-s or Bachelor-s degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or related field preferred.
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3-5 years of experience supporting network infrastructure, systems administration, or IT operations.
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Basic understanding of TCP/IP networking, routing, switching, wireless technologies, DNS, DHCP, and VPNs.
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Experience supporting Microsoft Windows environments and Microsoft 365.
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Familiarity with cybersecurity concepts and best practices.
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Exposure to cloud technologies such as Microsoft Azure or AWS preferred.
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Exposure to Artificial Intelligence tools, automation platforms, or data analytics technologies is highly desirable.
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Relevant certifications such as CompTIA Network+, Security+, Microsoft, Cisco, or AI-related certifications are a plus.
Desired Characteristics:
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Strong technical curiosity and desire to learn emerging technologies.
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Interests in Artificial Intelligence and business process automation.
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Strong analytical and problem-solving skills.
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Excellent verbal and written communication skills.
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Ability to work effectively with technical and non-technical users.
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Organized and detail-oriented with strong follow-through.
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Self-motivated with the ability to manage multiple priorities.
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Team player with a customer-service mindset.