IT Manager / System Enablement Manager

We are seeking an experienced System Enablement Manager / IT Manager to lead enterprise system adoption and enablement initiatives across the organization.

This role will focus heavily on: Salesforce enablement User adoption strategies Cross-functional collaboration Technical training & process optimization Deployment support and governance

The ideal candidate will have strong experience leading enablement programs, managing teams, and driving successful system rollouts in enterprise environments.

Key Responsibilities

Manage Enablement Support Lead virtual and onsite enablement support teams Support system deployments through: Training delivery Readiness assessments Hypercare support

Hands-on user guidance Content development Drive Salesforce Adoption & User Enablement Define and execute enterprise system enablement roadmap Implement Salesforce-native tools including: In-App Guidance Guidance Paths Salesforce

Knowledge Improve system compliance and user experience

Establish and track enablement KPIs Cross-Functional Collaboration & Governance Partner with business and technical stakeholders Coordinate enablement efforts aligned with organizational initiatives

Establish governance processes for: Content lifecycle management Change management Release management User communications Process Improvement & Continuous Improvement

Collaborate with business teams to align system enhancements with operational needs

Work closely with Salesforce development and release teams

Support smooth rollout of new system features and enhancements

Bachelor's Degree preferred OR 5+ years of combined experience in enablement, technical training, or related roles 5+ years of progressive experience managing:

People Processes Enterprise enablement initiatives

Strong experience with Salesforce ecosystem and user enablement strategies

Experience supporting enterprise-wide system rollouts and adoption initiatives

Excellent communication, leadership, and stakeholder management skills

Ideal Candidate

The ideal candidate is a strong people leader with experience driving enterprise system adoption and user enablement in fast-paced operational environments.

Candidates with backgrounds in: Salesforce Enablement Technical Training Change Management System Integration Enterprise Application Support will be highly preferred.

Our client is a leading North American provider of temporary space and portable storage solutions, operating across 260+ locations throughout the United States, Canada, and Mexico. The organization delivers innovative workspace and storage solutions while driving enterprise-wide digital transformation initiatives to support operational excellence and user adoption., GCG® is one of world's leading providers of business transformation solutions related to supply chain and technology solutions for order fulfillment and marketing execution. We are committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply. We are an EEOC Employer. Powered by JazzHR