NOC Engineer

The NDS Managed Service offering, NCompass, provides 7x24x365 proactive management and support of our clients' infrastructure, ensuring peak performance and improving overall service levels while typically reducing operational expenses. Our clients are able to focus on their core business rather than operational support, and NDS is able to provide challenging opportunities to talented, customer-focused network support professionals.

We are looking for NOC engineers to work various shifts with a hybrid work schedule out of our office in Schaumburg, IL.

Specific responsibilities include, but are not limited to, the following:

• Address and resolve a wide variety of trouble tickets and customer service requests with a high sense of urgency
• Coordinate escalation of issues as appropriate, ensuring proper hand-off and timely resolution
• Manage and coordinate 3rd party suppliers (Cisco TAC, Telco service companies, customer technical support teams, etc.) from ticket initiation through resolution
• Maintain all WIKI and technical documentation of NOC processes and procedures
• Continued development of knowledge and technical skills in network and system administration, particularly with regard to Cisco architecture and platforms
• Acknowledge and adhere to NDS information security program policies and practices as well as accountable for all information security responsibilities specific to this role as defined in the program.

• A minimum of two (2) years of technical troubleshooting and support experience in a NOC or similar environment

• Basic Cisco and Juniper troubleshooting knowledge, including routing and switching, Unified Communications, and/or firewalls

• Certifications preferred but not required:

• Cisco certifications (CCNA, CCNP, CCNA, CCIE -networking or voice)

• Juniper certifications (JNCIA, JNCIA-Junos, JNCIS, JNCIP, JNCIE - enterprise or security)

• Must possess a "Can do" attitude: If you don't know the answer, you find a way to get it

• Strong analytical and learning skills with the ability to collate and interpret data from various sources

• Exceptional phone-based customer service skills, as well as strong overall verbal and written communication skills

The estimated base salary range for this job is $40,000-$55,000. The range represents a good faith estimate of the range that NDS reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel.

Network Data Systems (NDS), founded in 1997, is a proven leader as an IT Professional Services and Managed Services provider. We are a privately-owned company with 85%+ of our revenue from IT managed and professional services (not hardware) which means our people are the core of our business and success. The company, and our success, has been built on integrity and values to deliver high satisfaction to our employees and customers. Services we provide include assessment, transformation, staff augmentation and managed services to enterprise and mid-market companies in the US and most-of-world markets. Network Data Systems also supports our customers with re-sale services of major IT manufacturers like Cisco, Juniper and Aruba/HPE and other providers. Many of our clients are Fortune 500 companies with complex systems, multi-national workforces, and challenging integration issues. They depend on us as a partner to have the technical know-how to pull it all together, design a smart and solid solution, and execute according to plan. Our Remote Managed Services provides proactive monitoring and management services, 24x7x365. Our Network Operations Center (NOC) is 100% US based supporting customers premise based, cloud and hybrid IT technologies to include but not limited to: Local Area Network (LAN), Wireless, Wide Area Network (WAN), Software Defined Network (SDWAN), Unified Communications & Collaborations (UC) and Data Center Services. Our customers span multiple verticals to include Healthcare, Financial Services, Retail, Manufacturing, Education, Service Providers, and State and Federal Governments. Network Data Systems holds major industry certifications with Cisco as Gold and Master Managed Services Partner, Aruba Gold Certified Partner, Juniper Elite Certified Partner, Microsoft Gold Partner, and other manufacturer certifications. Network Data Systems is ISO 27001 and ISO 27701 Certificated for security and privacy.