Jira Service Management (JSM) Product Owner

On behalf of our partner Douglas, we seek the best talent to join rindus. Douglas is a retail company for beauty, health and cosmetic products in 19 European countries. We are collaborating to improve their main product channel, their e-commerce. With the company headquarters in Düsseldorf (Germany), you will work in a distributed team from our office in Málaga (Spain).

What you'll be doing

• Manage and prioritize the Jira Service Management product backlog.
• Gather and translate business requirements into platform solutions.
• Support the design and optimization of JSM workflows, SLAs, request types, portals, and automations.
• Contribute to the adoption of ITSM and Enterprise Service Management best practices.
• Collaborate with IT, Engineering, Operations, and business teams.
• Support platform governance, compliance, and continuous improvement initiatives.
• Monitor KPIs, reporting, and user feedback to drive enhancements.

Do you have experience in Software development?, * 2-5 years of experience with Jira Service Management and the Atlassian ecosystem.

• Working knowledge of:

• Jira Service Management
• Jira Software
• Confluence
• Assets (Insight)
• Automation for Jira

• Experience as a Product Owner, Business Analyst, Service Management Specialist, or similar role.
• Familiarity with Agile/Scrum methodologies.
• Understanding of ITIL and ITSM processes (Incident, Change, Problem, and Request Management).
• Strong communication and stakeholder management skills.
• English language proficiency at B2 level or higher.
• German language proficiency at B2 level or higher.

• Being part of dynamic and highly motivated international multicultural team of skilled professionals.
• ️ Competitive compensation package.
• ️ Flexible working model: hybrid
• 23 holiday days.
• Flexible schedules with core working hours.

️ Private health insurance from day 1.

• Gym Sponsorship.

️ English and German language classes. A young and ambitious team that knows when to work but also when to have fun (Pizza day, Summer event, Malaga Tech Games, etc). Do you feel like applying? Navigate #TheRindusWave

Hey! Get ready to set sails and navigate the rindus wave ️ We're rindus, a People company. We love IT professionals, and our passion is to help and empower our crew to get the best out of themselves, unfold their full potential, and help them grow. Because growth is in our mindset, we've been doing it since 2017 closely with our German Partners, helping them shape their software development teams. So far, we have 160+ crew members of 14 different nationalities sailing with us in the open seas. We're expanding our team and looking for a new rinder to get on board. Are you the next to be reeled in?