Skilled servicedesk Employee (Rotterdam)

• Provide first- and second-line support by resolving or escalating incidents, service requests, and technical issues within agreed service levels;

• Manage the full lifecycle of workplace services, including laptop deployment, imaging, configuration, and asset management;

• Administer user identities and access rights in Active Directory and Microsoft Entra ID, ensuring secure and efficient user management;

• Configure and maintain workplace technologies, including telephony, mobile devices, video conferencing solutions, and related end-user services;

• Monitor network and cloud environments, identify potential issues, and coordinate with the Infrastructure & SecOps team to ensure service continuity;

• Manage physical access control systems across global office locations, ensuring secure access for employees and visitors;

• Contribute to continuous improvement by maintaining knowledge base content and supporting the development of Digital & Technology procedures and policies., * Help maintain reliable global IT support coverage for approximately 600 employees across 60+ locations worldwide.

• Establish and maintain accurate documentation, knowledge base articles and workplace administration processes, improving knowledge sharing and operational consistency.

• Take ownership of recurring support and operational activities, reducing key-person dependency and improving team resilience during absences and peak workloads.

• Create capacity for the team to deliver Digital Workplace improvements by efficiently managing daily operational responsibilities and identifying opportunities for process optimization.

• Deliver secure, timely and customer-focused workplace services while building positive relationships with colleagues across different countries, cultures and time zones.

Values and Behaviours

Success in this role is not only about what you deliver, but also how you deliver it. We expect everyone to work in line with our values:

• Trust to act You take ownership, make informed decisions and follow through on commitments.

• Passionate to perform You bring energy, aim for high standards and look for ways to improve how work gets done.

• Make it fun You contribute to a positive working environment, build constructive relationships and collaborate with others in a way that creates energy.

• Act responsibly You make fair, ethical and sustainable choices, consider the impact of your actions and contribute to an inclusive and respectful workplace., Our hiring process is designed to be structured, fair and inclusive. The process typically includes:

• Application review

• Introductory conversation

• Role-specific interview or assessment

• Final interview

• Offer

We do not ask candidates about current or previous salary. Selection decisions are based on role-related skills, experience, expected contribution and behaviours aligned with our values.

Do you have experience in Intune?, * Working knowledge of IT service management principles and ITIL processes

• Experience managing workplace technologies such as endpoint devices, telephony, access control systems, and collaboration tools
• Fluent in Dutch and English, both written and spoken
• Strong analytical and problem-solving skills, with the ability to prioritize and resolve issues effectively
• Excellent communication and stakeholder management skills, with the ability to collaborate across teams and cultures, * Experience with Microsoft technologies, including Azure, Intune and Microsoft Entra ID
• Experience working in an international or multi-site environment
• Relevant IT education, certifications, or a willingness to further develop technical expertise, If you are an eager and motivated Skilled Servicedesk Employee for our Digital & Technology department, with a passion for maritime technology and a commitment to exceptional service, we encourage you to apply.

Between 2.297,87 EUR - 4.665,83 EUR Monthly, and is depending on relevant skills, experience, role level and internal pay framework.

Radio Holland is dedicated to pushing the boundaries of maritime technology, offering solutions that enhance the safety, efficiency, and sustainability of global shipping. As the first choice for NavCom solutions, we are committed to delivering reliable, cutting-edge navigation and communication technologies that empower vessels worldwide. With a focus on innovation and quality, Radio Holland continues to lead the industry in developing next-generation navigation systems and integrated bridge solutions, supporting maritime professionals in their mission to achieve safe and seamless operations at sea.