Pharmacy IT Support Officer

The post holder will be part of a team responsible for providing IT support to the UHNM Pharmacy Directorate.They will be the first line of support for faults and queries relating to Pharmacy specific IT systems, software and hardware, escalating issues as required to the Pharmacy IT Support Manager, Digital Service desk and third party technical support as relevant.

Daily system housekeeping and administration will also be part of the role; especially with key systems notably Ascribe, Pharmacy Tracker, Episys, Omnicell and business continuity solutions.

The postholder maybe required to also travel and work at County Hospital.

To engage in daily communications with all levels of Directorate staff including clinicians, nurses, technical, management and administrative grades. To provide first line support and advice to the user community on the use and operation of Pharmacy IT System

To represent the department to all users in a polite and helpful manner either noting requirements to be passed to the appropriate Pharmacy IT team members or dealing with requests as appropriate

To engage in collaborative teamwork with Pharmacy IT Systems suppliers and other IT Support staff

To have a working knowledge of computer equipment and systems and to provide first line support for these items where appropriate. This will include a variety of Pharmacy label and laser printers, PCs and other computer peripherals, such as digital dictation and voice recognition equipment and barcode readers, etc

To have a working Knowledge of Pharmacy systems such as Ascribe, Pharmacy Tracker, Episys including routine maintenance and basic troubleshooting; after training has been provided

To assist the Pharmacy IT team in supporting a large number of users from a wide range of disciplines with varying levels of IT knowledge and skills

To participate in project specific tasks both within Pharmacy and across the Trust that require knowledge of the Pharmacy IT Systems.

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Do you have experience in IT support?