IT Workplace Support Analyst

In this role, you'll be the go-to person helping colleagues with their everyday IT issues. You'll troubleshoot problems, provide friendly and professional support, and make sure requests are resolved on time. You'll also get involved in improving how we work, supporting IT projects, and keeping our systems running smoothly.

You'll help with general IT admin tasks, follow best-practice processes (like ITIL), and make sure we stay compliant with company policies. We're looking for someone flexible, eager to learn, and passionate about delivering great customer service.

• Some experience in 1st or 2nd line IT support, with a good understanding of how to help users with everyday technical issues is advantageous.

• Confidence working with Windows 10/11 and helping users get the best out of their devices.

• Familiarity with Microsoft Office and Office 365 apps (including Teams).

• Experience using ServiceNow or another IT ticketing system to log and manage support requests is advantageous.

• Strong communication skills and the ability to work well with people across the business.

• A positive, customer-focused attitude and enthusiasm for solving problems.

• A willingness to learn, grow, and develop your technical skills.

• Relevant IT experience or studies (e.g., Computer Science or another technical subject).

• Technical certifications such as CompTIA A+, Microsoft certifications, or ITIL - or an interest in working towards them.

In return we offer a competitive starting salary supported by a comprehensive range of financial, lifestyle and wellness benefits with the flexibility to follow a hybrid working model.

• bonus earning potential
• non-contributory pension with 10% employer contribution
• 25 days holiday plus bank holidays and volunteering days
• buy / sell holidays
• life assurance
• medical and dental insurance (family cover)
• range of optional flexible benefits

We are committed to supporting your career growth with opportunities to develop both your knowledge and experience through a blended approach to learning.

We're looking for someone enthusiastic about starting their IT career to join our IT team in Manchester. This is a full-time, on-site role, so you'll be right at the heart of the action every day. You'll be part of a small, supportive team making sure everything runs smoothly for colleagues across SEFE. Expect plenty of hands-on experience helping people with hardware, software, and network issues, and the chance to learn from experienced IT professionals as you go.This is a great opportunity for someone who's studied IT or is ready to take their first step into the industry. If you enjoy problem-solving, like working with people, and want to build real experience in a busy workplace, we'd love to hear from you. This is a six-month fixed-term position designed to give you valuable real-world IT support experience., SEFE is an international energy company anchored in Europe, delivering energy solutions that ensure reliable and affordable supply. Our activities span the entire energy value chain - from origination and trading to sales, transport and storage. With decades of trading expertise and a growing LNG portfolio, SEFE is one of Europe's leading suppliers to industrial customers, providing more than 200 TWh of gas and power each year. We supply over 50,000 clients, from small businesses to municipalities and multinational organisations. By investing in clean energies, we support our customers on their decarbonisation journey and contribute to the energy transition. SEFE employs over 2,000 people worldwide and is owned by the Federal Government of Germany.