Integration Solutions Specialist

As an Integration Solutions Specialist, you will help customers connect their HRIS, payroll, expenses, T&A, and finance systems to Papaya. You'll translate customer data structures into Papaya's integration tools, configure mapping and transformation logic, and guide customers through a smooth onboarding experience.

You will work with systems such as BambooHR, HiBob, SAP SuccessFactors, Namely, Workday, NetSuite, Expensify, and various file-based HR and payroll data sources.

This role sits at the intersection of data, product, and customer experience - perfect for someone who loves solving workflow challenges without writing code and leveraging AI-driven solutions to improve efficiency and customer outcomes., * Lead the technical onboarding for customer integrations, including data structure review, configuration setup, and validation.

• Work closely with customer HRIS, payroll, and IT teams to understand source systems, field mappings, and business workflows.
• Configure and test integrations between HRIS, payroll, expenses, time tracking, and ERP systems and the Papaya platform.
• Guide customers through Papaya's self-service integration tools, enabling them to manage routine changes independently.
• Diagnose and resolve data inconsistencies, transformation issues, and validation errors.
• Collaborate with Product, Support, and Engineering to resolve complex integration cases and prevent recurring issues.
• Provide product feedback based on customer experience to improve integration accuracy, speed, and usability.
• Leverage AI tools and automation opportunities to streamline integration workflows, data validation processes, troubleshooting activities, and customer onboarding experiences.

Do you have experience in Workday?, * 3-5 years in an integration-focused role such as HRIS Integrations, Technical Implementation, Workflow Configuration, or Payroll Systems Specialist.

• Experience working with HRIS, payroll, ERP, or finance systems (BambooHR, HiBob, SAP SuccessFactors, Workday, Namely, NetSuite, etc.).
• Strong understanding of data structures, file formats (CSV, Excel), and mapping concepts.
• Comfortable reading API responses in Postman (no coding required).
• Ability to analyze logs and troubleshoot data issues (experience with DataDog/Coralogix/Splunk a plus).
• Familiarity with relational databases or basic SQL is an advantage but not mandatory.
• Excellent client-facing communication skills with the ability to break down technical topics clearly.
• Highly organized and detail-oriented, able to manage multiple parallel customer integrations.
• Hands-on experience building AI-powered workflows, automations, or custom AI solutions that improve operational efficiency, data validation, troubleshooting, integration processes, or customer onboarding experiences.
• Experience creating AI-driven workflows, agents, or no/low-code automations and integrating them into day-to-day work processes.
• Ability to identify opportunities for AI adoption and implement practical solutions that improve accuracy, scalability, and customer experience.
• Thrives in fast-paced, high-growth SaaS environments.

Papaya Global is a rapidly growing, award-winning B2B tech unicorn with an ambitious mission to revolutionize the payroll & payments industry. With over $400M raised from multiple tier-one investors, our innovative technology provides a comprehensive solution for managing global workforces, encompassing everything from hiring and onboarding to managing and paying employees in over 160 countries.