Manager-III (Web Services & Digital Platform Manager), Grade M3
Role details
Job location
Tech stack
Job description
The Department of Technology and Enterprise Business Solutions (TEBS) is currently recruiting for a Web Services and Digital Platform Manager (Manager-III), Grade M3. This role responsible for the strategic, operational, and technical oversight of the County's enterprise website and related digital services. This role leads a small team of web content managers while functioning as the product owner for the County's web platform, managing the roadmap, vendor delivery, and ongoing service performance.
This position bridges business needs, user experience, and technical delivery-ensuring the County's website and associated web applications are scalable, accessible, secure, and aligned with enterprise standards. EXAMPLE OF DUTIES Responsible for the strategic leadership, operational management, and continuous improvement of the County's primary public-facing website and associated digital services. Candidates should understand that this is a product and service ownership role-not just a content management role. The position requires balancing strategy, operations, vendor management, and stakeholder engagement across a complex enterprise environment.
This role is critical to ensuring the County's digital presence is effectively managed, continuously improved, and aligned with organizational priorities, enabling residents, businesses, and employees to reliably access information and services online.
The position supervises a team of three web content managers responsible for departmental content updates within the County's CMS and other digital tools. The team has varying levels of experience and requires strong leadership to implement standards, best practices, and consistent processes across all web operations., * Product Management & Roadmap Ownership
- Serve as the product owner for the County's website platform and digital service ecosystem.
- Define and maintain a multi-year product roadmap driven by business needs, analytics, and user research.
- Prioritize enhancements, feature requests, defects, and improvements for enterprise value.
- Manage the development backlog in coordination with platform vendor.
- Lead release planning and ensure alignment between roadmap objectives and vendor deliverables.
- Website Governance & Standards
- Establish and enforce County-wide web governance, standards, and policies.
- Define requirements for design, UX, navigation, accessibility, and content quality.
- Review and approve departmental requests for web apps and digital integrations.
- Ensure consistency, usability, and scalability across all County web properties.
- Vendor Management & Platform Oversight
- Serve as primary point of contact for website platform vendors.
- Manage SLAs, KPIs, contracts, and vendor performance.
- Coordinate releases, enhancements, upgrades, and defect resolution.
- Hold vendors accountable for timelines, quality, and system stability.
- Collaborate with procurement on contract renewals and negotiations.
- Service Management & SLA Enforcement
- Define and enforce SLAs for content updates and issue resolution.
- Lead the intake, triage, and prioritization of web requests County-wide.
- Establish and track service metrics to improve responsiveness and quality.
- Drive continuous improvement in digital service delivery.
- Content Operations Management
- Oversee daily content operations and publishing workflows.
- Lead and support a team of content managers across multiple departments.
- Define content standards, review processes, and publishing protocols.
- Ensure content accuracy, compliance, and alignment with County standards.
- Technical Oversight & Web Operations
- Oversee infrastructure including domains, DNS, URLs, SSL, and redirects.
- Lead major updates, migrations, and digital transformation initiatives.
- Coordinate with IT and vendors to ensure reliability, uptime, and security.
- Maintain expertise in modern CMS platforms, frameworks, and integrations.
- Digital Optimization
- Establish SEO and search optimization best practices.
- Implement AI tools to improve content quality, consistency, and findability.
- Optimize content structure for AI-driven and generative search environments.
- Accessibility & Compliance
- Ensure all web properties comply with WCAG 2.1 AA, ADA/Title II, and related requirements.
- Implement accessibility workflows and governance mechanisms.
- Support departments in accessibility remediation and continuous compliance.
- Analytics & Performance Management
- Define and track KPIs for website performance, engagement, and usability.
- Use data insights to drive content decisions and inform the digital roadmap.
- Deliver executive-level reporting and strategic recommendations.
- Stakeholder Engagement & Intake Management
- Partner with County departments to understand business needs and develop digital solutions.
- Manage intake and prioritization of web projects and enhancements.
- Serve as a strategic advisor on digital presence, UX, and content strategy.
- Manage expectations across diverse stakeholder groups.
- Team Leadership & Performance Management
- Lead, coach, and develop a team of three web content managers.
- Set clear goals, KPIs, and accountability standards.
- Conduct performance reviews and support professional development.
- Foster a collaborative, high-performing, service-oriented team environment.
- Incident & Issue Management
- Oversee response to website outages, incidents, and service disruptions.
- Coordinate with IT and vendors to ensure timely resolution.
- Establish escalation protocols and communication standards.
- Provide after-hours support for urgent, high-severity incidents as needed.
Work Schedule: This position may require occasional evening and weekend hours based on program needs.
Telework: This position may be eligible for limited hybrid telework, up to two days per week, after the initial training period.
A criminal background (and credit history) check will be conducted on the selected candidate prior to appointment and will be a significant factor in the hiring decision.
Requirements
Do you have experience in Website activity analysis?, * Five plus (5+) years of managerial and leadership experience overseeing digital, web, or content-focused teams
- Ten plus (10+) years of progressively responsible experience in web/content management, digital strategy, or related fields
- Experience working in a government or public sector environment
- Knowledge of digital accessibility standards, including WCAG and ADA/Title II compliance
- Proficiency with website analytics tools such as Google Analytics
- Experience implementing structured data, schema markup, and modern search optimization techniques
- Experience optimizing content for AI-powered or conversational interfaces
- Familiarity with Google Search Console, SEO platforms (e.g., SEMrush, Ahrefs), or comparable tools
- Exposure to AI governance frameworks, prompt methodologies, or enterprise AI adoption strategies
- Experience managing enterprise-scale or multi-department digital platforms
- Familiarity with IT service management frameworks such as ITIL
Key Competencies
- Vendor and contract management
- Product management and roadmap ownership
- Technical fluency in web platforms, CMS environments, and supporting infrastructure
- Service delivery oversight and SLA management
- Strong stakeholder engagement, influence, and cross-functional coordination skills
- Strategic thinking and governance capabilities
- Team leadership, coaching, and performance management
- Digital discoverability and SEO strategy expertise
- AI literacy and applied use of AI in content operations
- Ability to shape forward-looking digital strategies informed by trends in AI, search evolution, and user behavior
Benefits & conditions
Please note: The salary range above represents this position's earning potential. The anticipated hiring range for this position will be $98,662.00 to $171,403.00, based on the candidate's qualifications and experience.