Tier 3 IT Specialist

If you're someone who enjoys solving problems, staying hands-on, and being the go-to IT expert, this role is for you.

The IT Specialist supports ASC's growing operations by providing Tier 1-3 support, managing devices, and helping maintain critical systems across multiple facilities. This is a high-impact, on-site role where you'll work directly with teams, troubleshoot issues in real time, and help keep the business running smoothly., End User Support (Tier 1-3)

• Provide Tier 1-3 support for:
• Windows 10/11 desktops and laptops
• Tablets (iPad, Android, Windows)
• Chromebooks / ChromeOS
• Mobile devices (iOS and Android)
• Troubleshoot hardware, operating system, and application issues
• Support printers, scanners, VPNs, Wi-Fi, and peripherals
• Perform user onboarding and offboarding (accounts, permissions, devices)
• Deploy, image, configure, upgrade, and replace end-user systems
• Support engineering, administrative, and shop-floor users

Mobile Devices & MDM

• Enroll and manage devices using MDM (Intune or equivalent)
• Support mobile email, MFA, and application access
• Manage device policies, security settings, and compliance
• Troubleshoot lost, replaced, or non-compliant devices
• Assist with mobile device lifecycle documentation

Systems & IT Operations

• Assist with administration of Windows Server environment:

Active Directory, DNS, DHCP, Group Policy

• Manage file access permissions and security groups
• Assist with virtualized environments (Hyper-V / VMware)
• Monitor system health and backups; assist with restores when required

Microsoft 365 / Azure AD

• Support Azure AD (Entra ID) and hybrid identity environments
• Assist with Microsoft 365 administration:
• Exchange Online
• SharePoint
• OneDrive
• Teams
• Support MFA and Conditional Access policies
• Assist with license assignment and user management

Security, Patching & Compliance

• Support management of ESET Endpoint Security
• Perform Windows, mobile, tablet, Chromebook, and third-party patching
• Monitor endpoint health and alerts and escalate as needed
• Assist with cybersecurity documentation and policy enforcement
• NIST 800-171 / CMMC familiarity is a plus

Operational & Physical Requirements

• Travel between all ASC buildings as needed (2-3-mile radius)
• Comfortable working in manufacturing and shop environments
• Assist with hardware installs, basic cabling, and equipment moves
• Lift and move equipment up to 50 lbs.
• Willingness to work outside a traditional office environment

Do you have a valid Driver's License license?, Do you have experience in iOS?, * 3-5 years of hands-on IT experience (Tier 3)

• Experience supporting Windows, tablets, Chromebooks, and mobile devices
• Active Directory and Windows Server experience
• Microsoft 365 and Azure AD experience
• MDM exposure (Intune or equivalent)
• Endpoint security and patching experience (ESET preferred)
• Ability to handle Tier 1-3 issues independently
• Valid driver's license and ability to travel locally

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Life insurance
• On-site gym, At ASC, we work hard and make room to enjoy the people we work with. We offer competitive compensation, excellent health benefits, a 401(k) plan, and paid time off, along with a lively company culture featuring family-friendly events like bowling nights, ice skating, and picnics. Our facility also includes an on-site gym and game room, giving our team space to recharge, connect, and have fun along the way.

ASC Process Systems is an Equal Opportunity Employer and does not discriminate against employees or applicants based on any protected characteristic under applicable law.

Pay: $30.00 - $35.00 per hour

Benefits:

• 401(k)
• Health insurance
• Life insurance
• Paid time off

ASC Process Systems is a world leader in manufacturing composite processing autoclaves and ovens. Founded in 1988 and headquartered in Santa Clarita, California, ASC supports many of the top aerospace manufacturers around the world with advanced equipment and CPC, our industry-leading control system. At ASC, we believe success starts with how we work together. Our team is committed to working safely, maintaining a positive attitude, demonstrating leadership, being eager to learn, working as a team, operating efficiently, and taking pride in delivering high-quality work.