Desktop Support Engineer - Greensboro - North Carolina

• Provide Level 1 and Level 2 desktop support to end users (Windows & macOS).
• Install, configure, and troubleshoot hardware such as laptops, desktops, printers, and mobile devices.
• Support software installations, updates, and application troubleshooting.
• Perform user account management in Active Directory, Office 365, and other platforms.
• Handle network connectivity troubleshooting including LAN/WAN, VPN, and Wi-Fi issues.
• Manage ticketing system tasks, ensuring timely updates and resolution.
• Assist in device imaging, backups, and asset inventory management.
• Collaborate with remote IT teams and escalate issues when required.
• Maintain documentation of processes, configurations, and issues.

Do you have experience in macOS?, We are seeking an experienced IT Desktop Support Engineer with strong technical troubleshooting skills and the ability to provide high-quality end-user support. The ideal candidate will have hands-on experience managing desktops, laptops, peripherals, software, and basic network tasks in a professional environment., Certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.

Strong knowledge of Windows 10/11, macOS, and common enterprise applications.

Experience with Active Directory, Office 365, and basic networking concepts.

Familiarity with ITSM/ticketing tools (ServiceNow, Jira, etc.).

Strong communication, customer service, and problem-solving skills.

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com