Infrastructure Support Specialist

Job Function: The Infrastructure Support Specialist is responsible for the installation, troubleshooting, and maintenance of voice, video, and data network infrastructure, including structured cabling and terminations. Supported infrastructure also includes endpoint and network devices such as PCs, printers, telephones, UPS systems, wireless access points, and edge switches.

The role supports all departments and divisions served by IITS, including troubleshooting network connectivity issues in residence halls and across campus facilities. This position may require occasional after-hours work, including evenings, early mornings, and weekends, to respond to outages or complete maintenance activities.

The Infrastructure Support Specialist maintains a collaborative relationship with all IITS teams and provides support to Facilities/Maintenance staff and vendors for wiring, security systems, and HVAC control-related infrastructure.

Essential Elements

1. Install, terminate, label, test, and support low-voltage UTP copper, coax, and fiber-optic cabling and hardware, UPS systems, (e.g. switches, APs, IoT, network appliances) for campus network infrastructure

2. Respond to and resolve infrastructure-related requests, tickets, and escalations from faculty, staff, and students

3. Create, update, and maintain infrastructure documentation (e.g., cabling diagrams, labeling, wireless heat maps)

4. Assist various IITS teams with projects and operational tasks as needed

5. Perform other duties as assigned

Do you have experience in Windows?, 1. Minimum of three (3) years of experience in network infrastructure support, maintenance, or operations

2. Demonstrated experience with structured cabling, terminations, and physical layer troubleshooting

3. Basic understanding of TCP/IP networks, LANs, and switch port configurations

4. Basic working knowledge of Windows operating systems and network troubleshooting tools and practices

5. Strong analytical and problem-solving skills, effective written and verbal communication skills

6. Ability to interact professionally with faculty, staff, and students

7. Ability to work independently with minimal supervision

8. Willingness to learn new technologies and adapt to changing environments

Physical Conditions

Work is primarily performed on-site and includes typical office and technical environment conditions. The role requires the ability to bend, stoop, reach, stretch, kneel, and lift approximately 20-50 lbs on a regular basis. Work may also include time in data closets, on ladders or lifts, in ceilings, and in mechanical spaces.

Job Type: Full-time

Pulled from the full job description

• Tuition reimbursement
• 403(b)
• Parental leave
• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching, * 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

King's College is a Catholic institution of higher education animated and guided by the Congregation of Holy Cross. King's pursues excellence in teaching, learning, and scholarship through a rigorous core curriculum, major programs across the liberal arts and sciences, nationally accredited professional programs at the undergraduate and graduate levels, and personal attention to student formation in a nurturing community. We offer competitive total rewards, tuition remission for employees and their dependents, 403(b) plans, and generous paid-time-off and holidays. Our culture is driven by our commitment to our mission, our community and our friendly, knowledgeable faculty and staff.