Business Data Scientist, Customer Voice, Analytics

Google's leadership team hand-picks thorny business challenges, and members of BizOps work in small teams to find solutions. As part of this team you fully immerse yourself in data collection, draw insight from analysis, and then zoom out to develop compelling, synthesized recommendations. Taking strategy one step further, you also persuasively communicate your recommendations to senior-level executives, roll-up your sleeves to help drive implementation and check back-in to see the impact of your recommendations.

Our team, within Go-to-Market (GTM), serves as the strategic intelligence partner for product teams, transforming massive volumes of unstructured conversational data into quantified, trusted insights that bridge the gap between customer feedback and product decisions. This is a high-visibility initiative critical for accelerating the Ads product adoption flywheel and shaping GTM strategy for priority products. You will develop the models to extract nuanced themes and actionable signals from hundreds of thousands of customer conversations. Beyond text extraction, you will apply core machine learning and statistical methods to cluster feedback, predict customer behaviors, and ensure our insights are reported with rigorous statistical confidence.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $138000 - $198000 (USD) + 15% bonus target + equity + benefits, * Design, train, and deploy NLP models and unsupervised machine learning algorithms to identify emerging trends and friction points within sales transcripts.

• Build predictive machine learning models that leverage text-derived features to forecast key outcomes.
• Apply robust statistical methods (e.g., confidence intervals, significance testing, sampling strategies) to your findings, ensuring the metrics and themes we report to product and GTM leadership are reliable and statistically sound.
• Transform complex NLP and ML outputs into clear, compelling narratives, effectively communicating the "so what" and the degree of certainty behind the data.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Do you have experience in Prompt engineering?, * Master's degree in a quantitative discipline such as Statistics, Engineering, Sciences, or equivalent practical experience.

• 3 years of experience using analytics to solve product or business problems, coding (e.g., Python, R, SQL), querying databases or statistical analysis, or a relevant PhD degree.
• Experience working with Large Language Models, prompt engineering, and fine-tuning techniques., * 4 years of experience using analytics to solve product or business problems, coding (e.g., Python, R, SQL), querying databases or statistical analysis, or a relevant PhD degree.
• Experience with vector databases, embedding models, transformer models, and clustering algorithms.