IT Support Specialist

As the first point of contact for our internal IT needs, you'll play a vital role in keeping our systems running smoothly, ensuring a seamless experience for our employees while contributing to innovative process improvements.

What You Will Be Doing:

• Be the go-to expert for IT support and troubleshooting hardware, software, and network issues.
• Solve common problems (like password resets and software installations) and escalate more complex challenges.
• Configure, deploy and maintain computers, devices, and equipment for onboarding, upgrades, or replacements.
• Act as the on-site technician to resolve physical IT issues and keep systems running smoothly.
• Manage IT inventory, keeping records up to date and accurate.
• Create and update user-friendly IT documentation to empower employees.
• Provide friendly training to employees on basic troubleshooting and IT best practices.
• Collaborate with the IT team to continuously improve processes and user satisfaction.

Do you have experience in Windows?, Do you have a Associate's degree?, * An Associate or Bachelor's degree in IT, Computer Science, or equivalent work experience.

• Basic troubleshooting skills on hardware and software: i.e.Office products, desktops, laptops, and mobile devices
• Performing password resets and account lockouts
• Proficiency in Windows 10/11, Active Directory, Office 365, and basic network troubleshooting.
• Strong problem-solving, organizational, and time management skills.
• A proactive attitude with excellent communication skills.
• Great written and verbal communication skills
• Forward thinker, taking initiative on performance and tasks

What Would Really Make You Shine:

• 1-3 years of experience in help desk or technical support roles.
• Experience with Autodesk products
• Creating knowledge based documentation for end users and admins
• Certifications like CompTIA A+ or Microsoft Fundamentals

3.83.8 out of 5 stars Westerville, OH 43081 $25 - $29 an hour, Pulled from the full job description

• Referral program
• Tuition reimbursement
• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, * You resolve IT issues quickly, keeping employees happy and productive.
• IT asset tracking is seamless and up to date.
• New team members hit the ground running thanks to your smooth onboarding setups.
• You contribute to identifying patterns and improving IT processes for the whole team.

Note: This position does require in-office attendance daily. The schedule is Monday-Friday, 6:00 am - 3:00 pm.

Why You Should Work at Mid-City Electric: At Mid-City Electric, we believe in taking care of our people. As a five-time Top Workplace, we provide a collaborative and supportive environment where your contributions make a difference.

• Pay range is $25-29/hour based on experience level
• Annual bonus potential
• We are 100% employee-owned!
• 100% paid medical, dental, and vision premiums for employees and their dependent family members
• Medical is a traditional PPO plan with a low deductible of $300
• $45,000 of free life insurance for all employees with the opportunity to purchase more coverage at low group rates
• Short-and long-term disability plans
• Flex spending accounts for medical and dependent care
• 15 days of PTO in the first year
• Education reimbursement
• 9 paid holidays (including a day for your birthday!)
• Automatic 401(k) contributions of 3% of salary, regardless of individual contribution
• On-site fitness center and training
• Employee Assistance Program
• Referral bonuses
• Financial and health wellness programming
• Fantastic office with great amenities conveniently located in Westerville

Here at Mid-City Electric, you're not just joining a company, you're joining a community that takes pride in building something bigger together. Collaboration, respect, and ownership are at the heart of everything we do (and yes, we mean that literally-we're 100% employee-owned!). Our people-first culture has earned us recognition as a five-time Top Workplace, but what really sets us apart is how much we invest in our team's growth, well-being, and success. From day one, you'll share in our ownership through our Employee Stock Ownership Plan, and enjoy benefits that make life easier and brighter-like 100% paid medical, dental, and vision coverage for you and your family, a low-deductible PPO plan, automatic 401(k) contributions, generous PTO (including your birthday off!), and even an on-site fitness center to help you recharge. The modern, welcoming office here reflects the energy and innovation of the people inside it. If you're ready to join a team where your work matters, your ideas are valued, and your career can truly grow, we want to hear from you.