Senior Network Engineer
Role details
Job location
Tech stack
Job description
American PCS Inc, a growing Managed Service Provider (MSP) based in Council Bluffs, IA, is seeking a skilled and motivated Network Engineer to join our team. This role is responsible for handling escalated support tickets, troubleshooting complex network issues, and designing and implementing network solutions for a diverse client base.
The ideal candidate is experienced in multi-vendor environments, thrives in fast-paced MSP settings, and is passionate about delivering reliable, secure, and scalable network solutions.
Key ResponsibilitiesNetwork Support & Escalations
- Serve as a Tier 2/3 escalation point for network-related service desk tickets
- Diagnose and resolve complex networking issues across multiple client environments
- Perform root cause analysis and document resolutions for recurring issues
- Collaborate with service desk and engineering teams to ensure timely resolution of incidents
Project Work & Implementation
- Design, deploy, and maintain network infrastructure solutions for client projects
- Lead or assist in network upgrades, migrations, and new installations
- Implement best practices for performance, redundancy, and security
- Provide technical guidance during project planning and execution
Network Administration & Maintenance
- Configure and manage firewalls, switches, and wireless networks
- Perform firmware upgrades, patching, and proactive monitoring
- Maintain documentation for network diagrams, configurations, and procedures
- Ensure networks meet client SLAs and security requirements
Technical Environment
Primary technologies include:
- Firewalls: Fortinet (primary), SonicWall, WatchGuard, Meraki
- Switching: HPE Aruba (primary), Cisco Meraki
- Wireless: Fortinet, Meraki
- Additional Exposure: VPN technologies, VLANs, SD-WAN, network security best practices
Requirements
- 3+ years of hands-on networking experience (preferably in an MSP or multi-client environment)
- Strong troubleshooting skills across routing, switching, and firewall technologies
- Experience with at least one of the following: Fortinet, Aruba, Meraki, SonicWall, WatchGuard
- Solid understanding of:
- TCP/IP, DNS, DHCP
- VLANs, VPNs, NAT
- Network security concepts
- Ability to manage multiple priorities and work in a fast-paced environment
Preferred
- Experience in MSP or IT services environments
- Certifications such as:
- Fortinet NSE
- Aruba (ACSA/ACSP)
- Cisco CCNA/CCNP
- Experience with network monitoring and documentation tools
- Strong customer-facing communication skills
Soft Skills
- Excellent problem-solving and analytical abilities
- Strong communication and documentation skills
- Ability to work independently and as part of a team
- Customer-focused mindset with a commitment to service excellence
Benefits & conditions
Referral program, Professional development assistance, Health insurance, Retirement plan, Paid time off, Vision insurance, Dental insurance Full-time Hybrid work in Omaha, NE, * Work with a variety of technologies and client environments
- Opportunity to grow technical skills across multiple platforms
- Collaborative and supportive team culture
- Exposure to both support and project-based engineering work
Pay: $75,000.00 - $105,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance