IT Analyst

FSI Inc.
Tysons, United States of America
16 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Junior
Compensation
$ 60K

Job location

Tysons, United States of America

Tech stack

Microsoft Windows
Microsoft Active Directory
Apple Mac Systems
Microsoft Dynamics
Microsoft Office
Networking Basics
Productivity Software
Azure
Remote Infrastructure Management
Computer Equipment

Job description

· Act as the first line of support for all IT issues via phone/email/portal/client facing

· Configure and deploy workstations per client standards

· Create and take ownership of tickets using Dynamics 365

· Troubleshoot and resolve desktop and application incidents in person and using our Remote Management & Monitoring System

· Escalate tickets to Tier 2 and 3 members while maintaining ownership of the tickets

· Provide regular and frequent communication with the client to keep them informed on ticket status and the anticipated resolution timeframe

· Document and close tickets

· Create documentation guides and SOP's

· Perform regular visits to client sites in the DC Metro area to provide desktop and application support

Requirements

Do you have experience in Productivity software support?, · Troubleshooting and administering Microsoft Office 365

· Managing and troubleshooting Active Directory on-premise, Azure AD, and hybrid environments

· Troubleshooting Mac OS / Applications

· Working within multiple domain environments

· Exceptional face to face and phone customer focused presence.

· Basic networking understanding

· Experience in drafting self-help documentation

  • Experience with using Splashtop for RMM

  • Microsoft 365 certifications. MS900 & AZ900 must be obtained within 90 days of employment.

Minimum Basic Requirements

· Experience with Microsoft Office 365 and Active Directory

· Computer hardware troubleshooting

· Customer service

· Logical troubleshooting

· Ability to work collaboratively with team members

· Ability to occasionally lift 50 lbs

· 1+ year experience in previous help desk role or equivalent knowledge, * Office 365 Admin: 2 years (Required)

  • Active Directory: 2 years (Required)
  • Direct IT HelpDesk: 2 years (Required)
  • Azure Active Directory administration: 1 year (Required)

Benefits & conditions

Tysons, VA 22182 Hybrid work $50,000 - $60,000 a year - Full-time, Pulled from the full job description

  • Referral program
  • 401(k)
  • Health insurance
  • Paid time off
  • Vision insurance
  • Dental insurance, * 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Referral program
  • Vision insurance

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