Service Field Supervisor

This role serves as a hands-on field leader and primary technical escalation point for service operations and is critical to maintaining high service quality and customer satisfaction across the Houston market. What you'll be doing: This position plays a key role in field execution, technician leadership, and service quality, including: attending customer onsite meetings, assisting with resource scheduling, training entry level resources, onsite technician support, service incident quality control, and most importantly, representing NextGen Security as a valuable point of contact for our valued customers. Local travel may be required for this position.

• Lead and support high-end and complex service calls, including troubleshooting integrated security systems in live customer environments

• Conduct ride-alongswith technicians to provide coaching, hands-on training, and quality assurance

• Own and enforce field service quality standards to ensure consistent, professional execution across all jobs

• Serve as the primary escalation point for difficult technical issues and customer concerns

• Supervise, coach, and support field technicians, including time review, performance feedback, and day-to-day field coordination

• Support scheduling and resource coordination to ensure efficient technicianutilizationand response times

• Manage and support technician on-call rotations and after-hours coverage

• Oversee transition of systems from installation to service to ensure clean handoffs and ongoing support success

• Safelyoperatea company vehicle

• Identifyand help drive preventative maintenance and service opportunity growth with existing customers

• Supportaccuratebilling, job documentation, and service-related project tracking

• Attend customer meetings and represent NextGen as a knowledgeable and responsive field leader

• Support improvements in service response time, first-timefixrate, and overall customer satisfaction

Do you have experience in Customer communication?, We are seeking a Field Service Supervisor with strong electronic security experience to join our fast-growing and dynamic team. This position works directly with the Service Manager, Service Coordinators, Service Technicians, and customers to solve complex issues and provide hands-on leadership in the field., * 5-10 years of experience in the field in the security industry

• Experience and/or certifications in Lenel, CCURE, Genetec (Access & Video), and Avigilon strongly preferred; advanced certifications a plus
• Strong organizational skills.
• Superior problem solving and communication skills.
• Ability to lead and support technicians in a fast-paced field environment
• Work independently with minimal supervision.
• Strong troubleshooting skills across integrated electronic security systems
• Experience with Microsoft Office, Teams & Windows Operating Systems.

Pulled from the full job description

• Cell phone reimbursement, * Compensationbasedupon background andexperience.
• Full benefits package
• Vacation
• Company vehicle
• Cellphone Allowance

NextGen Security is an electronic security systems integrator that offers commercial and industrial companies best in class industry knowledge, engineering design, implementation, management and on-going maintenance services. Our company accomplishes this by hiring only the most experienced and best-qualified talent the security industry has to offer. Management team and staff members have 10-25 years of commercial and industrial security industry expertise with single site, multi-facility, plant-wide, campus-wide, regional, national and international security projects. If that wasn't convincing enough, check out what our employees say about working at NextGen: https://www.youtube.com/watch?v=qLQVPTlAlJM Notice To Employment / Recruitment Agents Employment / Recruitment agents may only submit candidates for vacancies only if they have written authorization to do so from NextGen Security's HR department. Any agency candidate submission may only be submitted to positions opened to the agency through openings available via NextGen Security's website. NextGen Security will only pay a fee for candidates submitted or presented where there is a contract communication in place between the Employment / Recruitment agents and NextGen Security, and only if the candidate is submitted via approval from NextGen Security's HR department. Candidates submitted or presented by Employment / Recruitment Agents without a full approval from NextGen Security's HR department shall not be deemed to form part of any Engagement for which the Agency may claim remuneration.