Application Support Engineer II

POSITION SUMMARY: The Application Support Engineer II serves as a technical subject matter expert for complex incidents involving application behavior, integrations, performance, and backend systems. This role leads incident resolution efforts, mentors junior Engineers, and provides cross-team technical coordination while maintaining high standards of process adherence and documentation., · Lead resolution of complex technical incidents requiring deep analysis of backend logic, integrations, SQL performance, and environmental dependencies.

· Perform advanced debugging across multiple application layers.

· Mentor Engineer I staff and provide technical guidance during active incidents.

· Collaborate with Analysts, development teams, vendors, and infrastructure groups to resolve cross-functional issues.

· Conduct trend analysis to identify recurring technical issues and recommend improvement opportunities.

· Document high-quality resolution steps, root causes, and preventative actions.

· Support production operations, including job monitoring and technical validation.

· Maintain expert-level understanding of supported systems, integrations, and diagnostic tools.

· Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems.

· Field incoming incidents escalated from end users to resolve application and software issues within applications, databases, and other mission-critical systems.

· Debug code from various technologies.

· Propose possible solutions to incidents and problems.

· Contribute to or create data recovery scripts.

· Develops and maintains detailed technical knowledge of the specifications, operation, and diagnostics of products.

ADDITIONAL RESPONSIBILITIES:

· Must have skills to administer or assist vendor in supporting any related areas.

· Provide nightly production processing, user support and SME support for all areas.

· Vendor, product owner and customer relationship management.

· Cross functional collaborate problem solving.

· Utilize ITIL practices to optimize internal processes.

· Drive and contribute to the continual improvement of the team, group and organization.

· Other related duties as assigned.

Do you have experience in Vendor relationship building?, · College diploma or university degree in the field of computer science, information systems, or typically, 4 years equivalent work experience.

· Experience with troubleshooting principles, methodologies, and issue resolution techniques.

· Ability to develop and interpret technical documentation for training and end user procedures.

· Expert level knowledge of SQL Server stored procedures, functions, indexes, tables/views and overall functional knowledge of databases.

EE Tidal Enterprise Scheduler experience (admin and engineer)

· Knowledge of Salesforce/nCino, Mulesoft/Solace, Azure/AWS, SQL Server Integration Services and/or Oracle (PLSQL) a plus.

· 2+ years of financial applications administration experience preferred.

· ITIL Foundation certified a plus.

· Highly self-motivated and directed.

· Exceptional analytical and problem-solving abilities.

· Ability to absorb new ideas and concepts quickly.

· Ability to conduct research into software development and delivery concepts, as well as technical application issues.

· Ability to present ideas in business-friendly and user-friendly language.

· Very strong customer service orientation.

· Excellent written, oral, interpersonal, and presentational skills.

· Experience working in a team-oriented, highly collaborative environment.

ESSENTIAL FUNCTIONS

· Ability to report to work in person and to attend work-related functions/activities.

· Ability to work at a desk and use a computer for extended periods.

· Ability to lift, carry, and move objects up to 10 pounds occasionally.

· Ability to occasionally travel as required.

· Ability to type and utilize various software programs efficiently and operate general office equipment.

· Ability to work in an office setting with moderate noise levels.

· Additional physical demands include, but may not be limited to, frequent talking or hearing, occasional push/pull, stoop/kneel, bend/twist, and reach to retrieve or move items in a typical office environment.

· Must be able to work scheduled hours and overtime as needed.

· Hybrid or remote work arrangements:

o This role has been designated as a Hybrid role, which gives employees the opportunity to work from home on Mondays and Fridays and working in the office on Tuesday, Wednesday, and Thursday.

o Exceptions to the designated work arrangement may be made based on business needs.

o Please note that the Company retains the right to change a position's designation at any time.

· Ability to concentrate and focus on details when reviewing documents, analyzing data, and performing computer-based tasks.

· Ability to manage multiple tasks and deadlines while maintaining accuracy and efficiency.

· Ability to problem-solve efficiently and make sound decisions.

· Ability to manage job-related stress and interactions with clients, colleagues, or external parties.

· Ability to communicate ideas clearly in both verbal and written form.

· Ability to work with others in a collegial and collaborative manner.

Pulled from the full job description

• Tuition reimbursement
• 401(k) matching
• Work from home, This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

REASONABLE ACCOMMODATION : Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of their position.

All roles require periodic travel to Springfield, MA for company meetings, events, and team activities

For over 25 years, Farm Credit Financial Partners, Inc. (FPI) has provided technology products and services to the Farm Credit System. We care deeply about the agricultural credit associations (ACAs) we serve through our mission of delivering trusted technology solutions to help American agriculture thrive. As a customer-owned service organization, we support ACAs from Maine to California with over 62,000 customer-members and over $40 billion in loan volume . Everyone here contributes to the success of our customers, and to the vibrant culture that makes FPI a great place to work. Throughout the year, you will find us having fun and jamming out to FPI's band, coming together to support local charities, and celebrating our wins together.

We offer a robust benefits package that includes competitive earnings, hybrid and remote work options, tuition reimbursement, generous 401(k) matching, and development opportunities through company-sponsored trainings and certifications.

Come grow with us: financialpartners.com .

Salary is determined based on a range of factors, including relevant experience, specific skills, demonstrated knowledge, and abilities. We strive to offer equitable and competitive compensation that reflects each candidate's unique qualifications. Compensation ranges are subject to change based on factors such as market data, industry trends, and internal equity considerations.