IT Technician

• Provide technical support to end-users across various departments, resolving hardware, software, and network issues promptly and effectively.
• Troubleshoot and resolve software problems related to operating systems such as Windows and macOS, including applications like Microsoft Office.
• Manage computer hardware including desktops, laptops, mobile devices, printers, and peripherals to ensure optimal performance.
• Configure and maintain computer networks, including LAN (Local Area Network), WAN (Wide Area Network), VPN (Virtual Private Network), DNS (Domain Name System), and firewall settings for security and connectivity.
• Support the deployment and management of IT infrastructure tools such as SCCM (System Center Configuration Manager), GPO (Group Policy Objects), Active Directory, and Linux servers.
• Assist with server administration tasks involving Windows Server environments and Microsoft Windows Server management tools.
• Monitor network performance using tools like Meraki and troubleshoot TCP/IP issues to ensure reliable connectivity across all systems.
• Maintain documentation of technical procedures, incident reports, and asset inventories using platforms such as ServiceNow, Jira, or BMC Remedy.
• Conduct regular system updates, patch management, and hardware upgrades to keep systems secure and efficient.
• Collaborate with team members on network administration tasks including TCP/IP configuration, DNS management, and firewall rule adjustments.

Do you have experience in Teamwork?, We are seeking a proactive and skilled IT Technician to join our dynamic technology team. In this role, you will be the frontline support for our organization's IT infrastructure, ensuring seamless operation of hardware, software, and network systems. Your expertise will help maintain high levels of system uptime, troubleshoot technical issues efficiently, and deliver exceptional support to end-users. This position offers an exciting opportunity to work with cutting-edge technology in a fast-paced environment where your problem-solving skills and technical knowledge will make a real impact., * Proven experience in providing IT support within a corporate or enterprise environment with a focus on desktop support and help desk functions.

• Strong knowledge of operating systems including Windows (Windows 10/11), macOS, Linux distributions, and Windows Server environments.
• Hands-on experience with computer networking concepts such as LAN/WAN setup, TCP/IP protocols, VPNs, DNS management, firewalls (including Meraki), and network troubleshooting.
• Familiarity with computer hardware components and troubleshooting techniques for desktops, laptops, mobile devices, printers, and peripherals.
• Proficiency in managing software deployment tools like SCCM or equivalent systems for software distribution and updates.
• Experience working with Active Directory for user account management and GPO for policy enforcement.
• Ability to analyze technical issues quickly using strong analysis skills to identify root causes effectively.
• Excellent communication skills to explain technical solutions clearly to non-technical users.
• Certifications such as CompTIA A+, Network+, Microsoft Certified IT Professional (MCITP), or Cisco CCNA are preferred but not mandatory. Join us as an IT Technician if you're passionate about technology support and eager to contribute your expertise in a collaborative environment where innovation thrives!

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Vision insurance
• Dental insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance