IT Service Technician

NerdsToGo growing brand that provides computer solutions to small businesses. We service every type of technology from computers, tablets and printers to networks, internet connections, security,MSP services and much more!

We are looking for Field Service Technicians, who we call Nerds, to join our team! The Technician will complete desktop configurations, installations and upgrades of personal

computer hardware and software, perform inventories and preventative maintenance

Do you have a valid Driver's License license?, Do you have experience in In-person customer service?, provide software and operating system support on Mac and all versions of Windows. The Nerd must have strong field service background and customer service skills. Technician must have solid technical skills, good communication skills and the desire to be a part of growing and exciting team., We require A+ certification as well as a background in networking essentials. Other certifications such as Network+, ACMT, and MCSE are desirable. The successful candidate will also have to pass our Nerd Test.

Customer Service Skills:

Experience in working with non-technical customers and setting them at ease

Detail oriented

Proactive in problem solving

Enjoys working with residential customers and small businesses

Duties Include:

Onsite computer solutions for Windows-based PCs and Apple computers

Network installation and maintenance (wired, wireless, LAN, WAN)

Data recovery and loss prevention

Virus protection and Spyware/Adware removal

Computer security enhancement

PC Hardware and software fault isolation and repair

System repair and upgrades

Software upgrade and installation

One-on-one training

Skills & Experience

2-5 years of experience with Windows-based PCs (Win7, Win8, Win10) and networking

Strong knowledge of PC troubleshooting and repair, both hardware and software/OS

Knowledge of network troubleshooting, wiring, PC troubleshooting (ex.

Network+, MCSE, etc.)

Proficiency with peer-to-peer and client/server network configurations and troubleshooting

Professional, high energy, customer oriented work ethic.

MS Servers, routers, switches, hubs, gateways, print servers, Windows firewalls/proxies

Valid driver's license and a clean driving record

Must be willing to submit to mandatory background check

Job Type: Full-time

Join us as an IT Service Technician where your expertise will drive operational excellence! Your proactive problem-solving attitude combined with your technical prowess will ensure our technology environment remains robust and responsive. We value energetic individuals eager to grow their IT careers while supporting our organization's digital backbone.

Pulled from the full job description

• 401(k)
• Health insurance