IT Support - AZ

LEDGENT
Chandler, United States of America
15 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English, Spanish
Experience level
Junior
Compensation
$ 67K

Job location

Chandler, United States of America

Tech stack

Apple Mac Systems
Business Software
Microsoft Outlook
Computer Networks
Desktop Computing
Issue Tracking Systems
Microsoft Office
Networking Basics
TCP/IP
Mobile Os
Peripherals
Information Technology
Laptops

Job description

We are seeking a reliable and customer-focused IT Support Specialist to support end users and IT infrastructure in a fast-paced onsite environment. This role is responsible for troubleshooting hardware and software issues, deploying systems, supporting business applications, and ensuring a high level of service delivery. The ideal candidate will have strong technical skills, excellent communication abilities, and a proactive approach to problem-solving. Responsibilities

  • Provide technical support via phone, email, and walk-ups; resolve issues in a timely manner
  • Install, configure, and support business applications and operating systems
  • Set up and deploy desktops, laptops, monitors, printers, and peripherals
  • Troubleshoot hardware, software, and basic network connectivity issues
  • Maintain and track IT inventory in accordance with asset management standards
  • Support printers, copiers, fax machines, and multifunction devices
  • Perform system upgrades, patching, and routine maintenance
  • Assist with mobile device support (iOS and Android) and phone systems
  • Train end users on hardware and software functionality
  • Document issues, resolutions, and service requests accurately
  • Provide occasional travel support to other locations as needed
  • Perform additional duties as assigned

Requirements

Do you have experience in iOS?, * 1-3 years of experience in IT support, desktop support, or help desk environments

  • Strong knowledge of Windows 10/11, Mac OS, and mobile operating systems

  • Basic understanding of networking concepts (TCP/IP, connectivity, etc.)

  • Experience with Microsoft Office Suite, especially Outlook

  • Familiarity with ticketing systems and IT service processes

  • CompTIA A+ certification preferred

  • Experience with Vista by Viewpoint is a plus

  • Strong organizational, troubleshooting, and multitasking abilities

  • Excellent communication and customer service skills

  • Ability to work onsite in a fast-paced, team-oriented environment

  • Bilingual (Spanish/English) strongly preferred

Benefits & conditions

$25 - $32 an hour - Full-time, Contract

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