CyberArk Support Engineer

We are looking for a CyberArk Support Engineer to join KeyData's Delivery Services team. In this role, you will provide Level 2 and Level 3 support for enterprise CyberArk environments while taking ownership of critical customer incidents. You will troubleshoot complex technical issues, perform root cause analysis, support infrastructure and CyberArk platform operations, and collaborate with internal teams to ensure the timely resolution of customer issues. This role requires strong technical expertise in CyberArk, Windows infrastructure, networking, and scripting., * Lead Incident response activities, including advanced troubleshooting, and war/situation rooms, and provide detailed root cause analysis for unplanned outages and problems.

• Take ownership of escalated technical issues from Level 1 support, troubleshoot, and resolve complex problems efficiently while adhering to established SLAs.
• Problem Solving: Analyze and identify recurring issues, proposing proactive solutions and process improvements to prevent future problems.
• Maintain excellent communication with clients, providing clear and concise updates on the status of their issues, expected resolution times, and steps taken to resolve problems.
• Perform advanced system administration tasks, such as server configuration, maintenance, patching, and upgrades as needed.
• Work closely with the CyberArk Support team to address and resolve issues related to the CyberArk Saas platform and Collaborate with the infrastructure team to address issues related to system and network infrastructure.

Do you have experience in Windows Server administration?, Do you have a Master's degree?, * 2-5 years of experience as a CyberArk Engineer and/or Administrator

• 2+ years of progressive experience in managing, configuring, and optimizing the CyberArk for large enterprise organizations.
• Experience with on-prem to cloud migration is a strong asset.
• A strong background in operational excellence, including Incident, Problem, and Change Management based on the ITIL framework.
• Strong knowledge of IT systems, hardware, software, and network technologies.
• Bachelor's or Master's Degree in Computer Science, Computer Engineering, Management Information Systems, or equivalent experience
• Ability to work in a team environment as well as independently.
• Strong verbal and written communication skills.
• Ability to solve complex problems while effectively communicating technical concepts. #LI-RJ1

Pulled from the full job description

• Opportunities for advancement

At KeyData Cyber, we're shaping the future of identity security. Recognized by Gartner and KuppingerCole as a leading IAM professional services firm, we specialize exclusively in designing, deploying, and managing end-to-end Identity and Access Management programs for organizations across North America. With 20 years of experience, 50M+ identities managed, and 1,000+ successful deployments, our team is our strongest asset and is built by design to help clients protect critical infrastructure, enable digital transformation, and ensure compliance with confidence. We deliver comprehensive solutions across IAM domains, including: * Workforce IAM (Access Management, Identity Governance and Administration, Privileged Access Management) * Consumer IAM (Identity Verification, Authentication and Access, Threat Detection) in highly regulated industries. If you're ready to grow your career alongside some of the industry's best, come join us - you're key to our success, At KeyData Cyber, we put people first, valuing learning, growth, and work-life balance. We offer extensive opportunities to advance your career through leading digital identity projects across North America. Our culture is built on respect, inclusion, and equal opportunity for everyone. Accessibility & Accommodations If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition , and we will make all reasonable efforts to accommodate your request. Fraud Prevention & Identity Verification We may use information provided during the application process to help prevent fraud and verify identity. These checks may be conducted automatically through trusted third-party service providers as part of our standard application screening process. BrightHire technology is used during the preliminary interview stage for recording, transcription, and candidate evaluation as part of our hiring process. Apply now to join the KeyData Cyber team and be part of our mission to secure the future of digital identity across North America.