Information Technology (IT) Systems Administrator...

HII - Mission Technologies in Mountain View, CA is looking for an Information Technology (IT) Systems Administrator (System Application Analyst 1) to support the Defense Innovation Unit (DIU). This position will be responsible for providing basic/advanced technical support and troubleshooting assistance to end users. Your primary focus will be on resolving complex hardware and software issues, documenting problems and solutions, and working with other IT team members to develop and implement solutions. You will also be responsible for configuring and maintaining network devices, servers, mobile devices, and other IT infrastructure., + Provide technical assistance and support to end-users via email, phone, VTC, or in person.

• Troubleshoot and resolve complex hardware and software problems.

• Provide in-person VTC support as needed.

• Document issues and solutions in the helpdesk ticketing system.

• Work with other members of the IT team to develop and implement solutions.

• Configure and maintain network devices, servers, and other IT infrastructure.

• Ensure the security and integrity of the organization's data.

• Provide administrative functions on DIU cloud services.

• Reformat, reinstall, and reimage system - WIN, macOS, iOS, Android, and Linux.

• Participate in the planning, implementation, and maintenance of IT projects.

• Provide training and support to end-users on advanced IT systems and applications.

• Follow established hardware and software procurement procedures, inventory management, and asset tracking.

• Participate in team meetings and contribute to developing IT policies and procedures.

• Able to work with the team and follow assigned tasks.

• Onboarding and out-processing users.

• Other duties as assigned.

• 0 years relevant experience with Bachelors in related field; or High School Diploma or equivalent and 4 years relevant experience.

• 2-4 years of experience in technical support or a similar role.

• Familiarity with WIN, macOS, Linux, iOS, and android.

• Experience with helpdesk ticketing systems.

• Experience in NIPR, SIPR, and JWICS.

• Experience on Google Workspace, AWS, GCP, SIEM, ACAS, XDR, and Linux.

• Experience with Automation scripts/shell - Bash, Powershell, zsh, and python.

• Experience with Network configuration and maintenance- Cisco, Palo Alto Networks, Meraki, and Aruba.

• Strong problem-solving and analytical skills.

• Excellent communication and customer service skills.

• Ability to work independently and in a team environment.

• Good work ethic and is a go-getter.

• Must be US Citizen.

• Clearance: Ability to obtain.

Bonus points for:

• Secret clearance.

• Experience with SIEM, ACAS, XDR, and Linux.

• Hands-on experience with FedRAMP-authorized cloud platforms and demonstrated understanding of federal IT security requirements and compliance frameworks.

• Hands-on experience with zero-trust architecture principles and modern identity platforms (e.g., Okta, Azure AD/Entra ID, Lastwall).

• Experience configuring enterprise VTC/AV systems (Zoom Rooms, Cisco Webex, or equivalent).

• Familiarity with server virtualization (VMware, Hyper-V) and/or containerization (Docker, Kubernetes).

• Experience contributing to or authoring IT policies, documentation, or formal IT project plans.

• Familiarity with NIST SP 800-53, DISA STIGs, CMMC, or related federal security control frameworks.

• Relevant certifications such as CompTIA Security+, Network+, CySA+; Microsoft 365 Certified (Administrator Expert or Security Administrator); Google Professional Cloud Administrator; or CISSP.

HII is more than a job - it's an opportunity to build a new future. We offer competitive benefits such as best-in-class medical, dental and vision plan choices; wellness resources; employee assistance programs; Savings Plan Options (401(k)); financial planning tools, life insurance; employee discounts; paid holidays and paid time off; tuition reimbursement; as well as early childhood and post-secondary education scholarships. Bonus/other non-recurrent compensation is occasionally offered for qualified positions, and if applicable to this role will be addressed by the recruiter at the screening phase of application.

This opportunity resides with All-Domain Operations (ADO), a business group within HII's Mission Technologies division. All-Domain Operations comprises multi-domain operations, platforms and logistics, and intelligence operations. HII designs, develops, integrates and manages the sensors, systems and other assets necessary to support integrated ISR operations and accelerated decision-making. With data fusion and mission management capabilities for the Department of Defense, the combatant commands and the intelligence community, HII advances the mission around the globe. Leadership Mindset at HII - Mission Technologies Leadership at HII is a mindset, not a title. Through our Leadership Capability Framework, we define how every team member contributes to our mission and culture, Our team of more than 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is leading the next evolution of national defense - the data evolution - by accelerating a breadth of national security solutions for government and commercial customers. Our capabilities range from C5ISR, AI and Big Data, cyber operations and synthetic training environments to fleet sustainment, environmental remediation and the largest family of unmanned underwater vehicles in every class. Find the role that's right for you. Apply today. We look forward to meeting you., We build the world's most powerful, survivable naval ships and defense technology solutions that safeguard our seas, sky, land, space and cyber. Our workforce includes skilled tradespeople; artificial intelligence, machine learning (AI/ML) experts; engineers; technologists; scientists; logistics experts; and business administration professionals. Recognized as one of America's top large company employers, we are a values and ethics driven organization that puts people's safety and well-being first. Regardless of your role or where you serve, at HII, you'll find a supportive and welcoming environment, competitive benefits, and valuable educational and training programs for continual career growth at every stage of your career. Together we are working to ensure a future where everyone can be free and thrive.