Site Reliability Engineer

Key2Source INC
Charlotte, United States of America
12 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior

Job location

Charlotte, United States of America

Tech stack

API
Amazon Web Services (AWS)
Application Integration Architecture
Azure
Cloud Computing
Databases
Continuous Integration
DevOps
Distributed Systems
Middleware
Monitoring of Systems
Python
Powershell
Reliability Engineering
Prometheus
Scripting (Bash/Python/Go/Ruby)
Google Cloud Platform
Enterprise Software Applications
System Availability
Grafana
Reliability of Systems
Gitlab-ci
Splunk
Appdynamics
Dynatrace
Jenkins

Job description

We are looking for an experienced Site Reliability Engineer (SRE) with strong Application Support expertise to support and enhance the reliability, stability, and performance of enterprise applications and platforms. The ideal candidate will bridge the gap between application support and reliability engineering by driving operational excellence, automation, and system resilience., * Provide L2/L3 application support for enterprise applications in production and non-production environments.

  • Monitor application health, system availability, and performance using observability and monitoring tools.
  • Troubleshoot and resolve application, middleware, and infrastructure-related issues within SLA timelines.
  • Collaborate with Development, DevOps, Cloud, and Infrastructure teams for deployments, releases, and platform improvements.
  • Perform root cause analysis (RCA) and implement permanent fixes for recurring application issues.
  • Automate operational tasks, monitoring, and incident response processes.
  • Support CI/CD pipelines and deployment activities across environments.
  • Maintain operational documentation, runbooks, and support procedures.
  • Participate in incident management, change management, and on-call support rotations.
  • Continuously improve system reliability, scalability, and operational efficiency.

Requirements

  • 5+ years of experience in Site Reliability Engineering and Application Support roles.
  • Strong experience supporting enterprise applications in distributed environments.
  • Hands-on experience with Linux/Unix systems and troubleshooting.
  • Experience with monitoring and observability tools such as Splunk, Dynatrace, Grafana, AppDynamics, ELK, or Prometheus.
  • Knowledge of cloud platforms such as AWS, Azure, or Google Cloud Platform.
  • Experience with scripting/automation using Python, Shell, or PowerShell.
  • Familiarity with CI/CD tools such as Jenkins, GitLab CI/CD, or Azure DevOps.
  • Understanding of APIs, middleware, databases, and application integration troubleshooting.
  • Strong analytical, problem-solving, and communication skills.

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