Technical Support Specialist - Field Based - Muncie, IN

The IT Field Support Technician role is focused on solving client technical issues and executing on site projects such as network upgrades, site assessments, and PC workstation installations. Passion for technology and a proven track record of providing exceptional customer service are a must.

This is a full time role and will involve working in both client locations and the Leap Muncie support center.

Position Responsibilities:

• Execute client on-site project work (workstation install, firewall/networking upgrade, etc.)
• Troubleshoot and solve client network, workstation, and communication issues (both remotely and on-site)
• Monitor client alerts and implement remediation
• Communicate resolution processes with end users
• Manage account portals
• Ability to lift 50 lbs

Do you have experience in Serving clients?, * 3 Years IT Help desk or similar computer & network support experience

• CompTIA Network + certification or similar
• Extensive experience in customer service
• Excellent communication, problem solving and troubleshooting skills
• Highly self-motivated
• Proven track record of taking the initiative to go above and beyond to care of client/user/coworker

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, Leap Managed IT fully embraces new ideas like a new startup company. Since 1930 (yes, we've changed our name a few times), we have been dedicated to helping businesses be more profitable and successful through creative solutions. Thanks to our team of approachable geniuses, we make our clients feel smart, empowered, and confident. We believe IT shouldn't be a necessary evil, IT should be a necessary good.

A winning culture drives us every day in all aspects of our business. Whether it's our open door environment, or our fun team social events (quarterly offsite team building retreats), (or maybe having a dog in the office from time to time), we do our best to take care of our employees and show them that we care.

Other benefits we extend to our employees include:

• Medical, Dental, Vision
• Life Insurance
• Short & Long Term Disability Insurance
• Health Savings
• Retirement Plan (401K with company match)
• Vacation and paid time off

If you're looking to grow a successful I.T. career, consider our building blocks to support your efforts:

1.) Best Place to Work 2.) Most Trusted Advisor 3.) Community Stewards 4.) Sustainable Results.

We strive to have a very positive work environment that encourages open communication among the team. Team members are encouraged to individually drive innovation to help the company achieve its goals and exceed client expectations.

Are you ready to take the LEAP?

Job Type: Full-time

Pay: $18.00 - $22.00 per hour, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Can you confirm that you have reviewed the work location, Monday-Friday work requirement and pay range?