Helpdesk Technician

• Provide first-line technical support to employees by phone or email.
• Troubleshoot and resolve hardware, software, network, and peripheral issues.
• Assist users in setting up and configuring devices, applications, and accounts.
• Diagnose and resolve system errors, connectivity problems, and performance issues.
• Install, configure, and upgrade computer hardware and software.
• Track, prioritize, and document support requests in the ticketing system.
• Escalate unresolved issues to higher-level support or specialists.
• Provide training and guidance to users on system and software usage.
• Assist in the setup and configuration of new employee workstations.
• Ensure that all incidents are logged and followed through to resolution within established service level agreements (SLAs).
• Perform routine maintenance and updates on IT systems as needed.
• Support and assist in the implementation of IT projects.
• Maintain strong communication with team members and other departments.

Do you have experience in Windows?, Overview: We are seeking a highly motivated and technically proficient Part-Time Helpdesk Technician to join our IT support team. The Helpdesk Technician will be responsible for providing first-level technical support to end users and troubleshooting hardware/software issues. This role requires excellent problem-solving skills, customer service abilities, and the ability to work in a fast-paced environment., * Proven experience as a Helpdesk Technician or in a similar IT support role.

• Strong knowledge of computer hardware, software, and networking concepts.

• Familiarity with operating systems (Windows, macOS, Linux) and office applications (Microsoft Office, Google Suite).

• Excellent problem-solving and troubleshooting skills.

• Strong interpersonal and communication skills with a customer-focused attitude.

• Ability to prioritize and manage multiple tasks effectively.

• Experience with ticketing systems and remote desktop tools is a plus.

• Basic understanding of networking protocols and technologies (TCP/IP, DNS, VPN, etc.) is a plus.

Strategic Resources, Inc. (SRI) is an international ISO 9001/20000/27001 Certified, CMMI Level 3 Rated full-service provider with more than 38 years' experience in the Federal, Military, and Commercial Marketplaces. SRI is seeking committed and knowledgeable professionals to provide proposal support to our corporate office.