Salesforce CRM Administrator

Join our dynamic team as a Salesforce CRM Administrator and become the driving force behind our customer relationship management excellence! In this energetic role, you will be responsible for owning and evolving our Salesforce and Salesforce Marketing Cloud platforms. In this role you will serve as the primary system architect and administrator, partnering closely with Sales, Customer Success and Marketing to build scalable CRM processes, maintain a clean and reliable data environment, and deliver the reporting and automation that drives business decisions. This is a highly autonomous role requiring deep Salesforce expertise, strong business judgment and the ability to operate independently in a fast-moving environment., Platform Administration

• Design and maintain Salesforce architecture, objects, fields, page layouts, record types and validation rules.
• Build and maintain complex automations.
• Manage security architecture including profiles, permission sets, roles and sharing rules.
• Evaluate and implement Salesforce best practices and new features.

Salesforce Marketing Cloud

• Administer and optimize Salesforce Marketing Cloud, including journey automation, audience segmentation, email campaign builds and deliverability management.
• Manage data extensions, integrations between Marketing Cloud and core Salesforce, and ensure data hygiene across both platforms.

Integrations & Technical Operations

• Manage integrations between Salesforce and third-party applications including marketing automation, website forms, customer support platforms and proprietary applications.
• Troubleshoot API and integration issues.
• Work with vendors and internal technical teams on system enhancements.

CRM Strategy & Process Development

• Develop scalable CRM processes supporting Sales, Customer Success and Marketing teams.
• Translate business requirements into technical solutions and serve as a strategic partner to cross-functional stakeholders.
• Challenge existing processes and recommend improvements.

Reporting & Analytics

• Create and maintain dashboards and reports for Executive Leadership.
• Develop KPI reporting for Sales, Marketing and Customer Success teams.
• Analyze CRM data to identify trends, pipeline gaps and opportunities for process improvement.

Additional duties and responsibilities as required.

Daily Requirements

· Contribute a minimum of 40 working hours per week, excluding lunch/breaks

· Participate in scheduled meeting(s) to discuss department priorities

· Engage professionally with team members in Sales, Customer Success departments, and Management

· Maintain active communication and collaboration with Sales Executive peers and Sales leadership

· Provide support and guidance to newer team members as needed while maintaining individual sales performance expectations

Do you have experience in Technical troubleshooting support?, Do you have a Bachelor's degree?, · Strong business acumen with the ability to translate business requirements into technical CRM solutions

· Analytical, data-driven mindset with the ability to leverage CRM analytics for strategic decision-making

· Strong problem-solving, troubleshooting, and strategic thinking skills, particularly in enterprise deal cycles

· Ability to challenge existing processes and recommend improvements

· Excellent verbal and written communication, negotiation, and relationship-building skills

· Strong listening skills with the ability to synthesize feedback and adapt strategies accordingly

· Proven ability to build and manage relationships with C-suite executives and key decision-makers

· Strong customer service orientation and ability to transition new customers smoothly to Customer Success

· Ability to influence stakeholders across departments and positively impact peers through collaboration and leadership by example

· Strong interpersonal skills with the ability to work cross-functionally

· Ability to prioritize, multitask, and manage multiple projects and timelines effectively, especially under pressure

· Highly organized with strong attention to detail

· Proven ability to meet quantitative goals and execute with consistency

· Comfortable working independently with minimal supervision

· Strong sense of ownership, accountability, and motivation, including resilience through setbacks

· Coachable and adaptable in a fast-changing environment

· General understanding of digital marketing and social media marketing

· Experience with advanced sales methodologies (e.g., solution selling, consultative selling, SPIN selling)

· Proficient with Salesforce, Salesloft, or similar sales enablement tools

· Proficient with Microsoft Office Suite or related software, * Bachelor's Degree in Business, Information Systems, Computer Science or related field preferred. Equivalent experience will be considered.

• 7+ years Salesforce Administration experience required.
• Experience as sole Salesforce Administrator preferred.
• Experience supporting 50-250 user environments preferred.
• Experience in SaaS, technology, or multi-location businesses strongly preferred.

Physical Requirements

· Prolonged periods of sitting at a desk and working on a computer.

· Must be able to lift up to 15 pounds at a time.

$105,000 - $145,000 a year - Permanent, Full-time, Pulled from the full job description

• Referral program
• Parental leave
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Health savings account, * 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program