Entry Level Technical Support

Join our dynamic team as an Entry Level Technical Support specialist, where your enthusiasm for technology and customer service will drive exceptional support experiences. In this role, you will assist users with technical issues, troubleshoot software and hardware problems, and help maintain smooth IT operations across various platforms. This paid position offers a fantastic opportunity to develop foundational IT skills, gain hands-on experience with diverse systems, and grow your career in a vibrant tech environment. If you're eager to learn, proactive, and passionate about helping others solve technical challenges, this is the perfect role for you!, * Provide first-line technical support to end-users via help desk tickets, phone calls, or chat, ensuring timely resolution of issues related to hardware, software, and network connectivity

• Troubleshoot software problems across operating systems such as Windows, macOS, and Linux, including applications like Microsoft Office and other productivity tools
• Assist with computer management tasks including setup, configuration, imaging, and maintenance of desktops and laptops
• Support network administration activities such as configuring VPNs (Virtual Private Networks), firewalls, DNS (Domain Name System), TCP/IP protocols, LAN (Local Area Network), and WAN (Wide Area Network) connections
• Manage computer hardware components and peripherals; perform basic repairs or escalate complex issues to senior IT staff
• Use IT support tools like SCCM (System Center Configuration Manager), GPO (Group Policy Objects), Active Directory, BMC Remedy, ServiceNow, Jira, and Cisco Meraki for incident tracking and system management
• Aid in maintaining IT infrastructure stability by monitoring network performance and assisting with server administration tasks on Windows Server environments and Linux systems

Do you have experience in macOS?, * Strong technical support skills with the ability to troubleshoot software and hardware issues efficiently

• Knowledge of computer networking concepts including TCP/IP, DNS, LAN/WAN configurations, VPNs, firewalls, and network security best practices
• Experience with operating systems such as Windows (including Windows Server), macOS, and Linux
• Familiarity with desktop support tools like SCCM, GPOs for policy management, Active Directory for user account management
• Ability to manage computer hardware components and peripherals effectively
• Excellent communication skills to clearly explain technical solutions to non-technical users
• Customer service orientation with a proactive approach to problem-solving and issue resolution
• Basic understanding of mobile devices management and troubleshooting for smartphones and tablets

This entry-level role is ideal for individuals passionate about technology who want to build a solid foundation in IT support. We value energetic team players ready to learn quickly while delivering outstanding service. Join us to develop your technical expertise in a supportive environment that encourages growth!

$12 - $15 an hour - Full-time, Contract