IT Technician

• The ideal candidate will provide support, installation, configuration, and maintenance of hardware/software products including desktop and laptop computers, peripheral devices and other office equipment for approximately 1100 users
• Provide quality and consistent support to end users by troubleshooting technical issues as reported by end users, escalating unresolved issues as required and maintaining ownership of each issue through resolution
• Log helpdesk issues and notify team members via email when taking an open request and when request is completed
• Resolve user issues including troubleshooting and repair of network connectivity issues, hardware/software failures and printer problems
• Image computers for users from the network, or locally attached storage and install post-imaging software specific to the user's needs
• Install and configure hardware peripherals including keyboards, monitors, printers, telephones and wireless devices
• Maintain inventory of hardware devices and tracks usage of software licensing
• Educate staff on appropriate use of hardware and software to prevent errors and promote efficiency

Do you have a High school diploma or GED?, * High School diploma or equivalent required

• Associate's degree in Computer Science of Information Systems required; Bachelor's degree preferred
• Extensive understanding of MS Office 2013/2016 applications
• Advanced knowledge of remote access applications and troubleshooting
• Knowledge of computer hardware and laptops, including Microsoft Windows 10
• Troubleshoot iPhone devices, computer peripherals, scanners and printers
• Awareness of Citrix Virtual Apps and Desktops
• Knowledge of network components (firewalls, switches, and routers)
• Exceptional written and oral communication skills, with the ability to present ideas in user-friendly language
• Ability to work independently with minimal supervision and provide quality deliverables
• Flexible work schedule to support 7 X 24 X 365 environment
• Ability to interact with all levels of personnel
• Ability to handle sensitive information confidentially, previous security clearance a plus
• Ability to learn quickly in a fast paced environment
• Strong organizational skills
• Ability to travel

4.04.0 out of 5 stars 231 Benton Court, City of Industry, CA 91789 $24 - $38 an hour - Full-time, Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Dental insurance
• Flexible spending account
• Life insurance
• Disability insurance, * Competitive compensation packages
• Medical and Dental Benefits
• Basic Life Insurance
• Long Term Disability Insurance
• Flexible Spending Account
• Wellness Program
• 401-K Plan that matches up to $6,000 per employee annually
• 8 paid holidays
• Your birthday as a paid holiday
• 3-4 weeks paid vacation/personal time off depending on years of employment

Morrow-Meadows Corporation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The salary range for this position is: $24.00- $38.00/hour. Compensation offered may vary based on work location, experience, qualifications, specialty, training, and market and business considerations, among other factors.