Data Operations Specialist

WOWL is seeking a highly organized and analytical Data Operations Specialist to support daily supply chain and logistics operations through data management, exception resolution, process monitoring, and cross-functional coordination.

This role is responsible for maintaining data accuracy across multiple systems, investigating operational discrepancies, monitoring critical workflows, and ensuring timely communication and follow-up with internal teams and external partners. The ideal candidate is detail-oriented, proactive, and enjoys solving problems while managing multiple priorities in a fast-paced environment.

Responsibilities

Operations & Exception Management

• Monitor operational workflows, reports, and system-generated tasks to identify issues and exceptions.
• Investigate and help resolve operational discrepancies, data inconsistencies, and process-related issues.
• Track open items through resolution and ensure timely follow-up.
• Analyze recurring issues, identify root causes, and contribute to continuous improvement efforts.

Data Management & System Support

• Maintain accurate shipment, purchase order, booking, invoice, and transportation data across multiple systems.
• Perform data validation, reconciliation, updates, and corrections while ensuring data integrity.
• Support EDI transaction monitoring, troubleshooting, and related system processes.
• Validate shipment milestones, transportation events, and system records

Collaboration & Communication

• Coordinate with internal teams and external partners, including vendors, carriers, freight forwarders, and customs brokers, to resolve operational issues.
• Respond to inquiries and provide timely resolutions to operational concerns.

Do you have experience in Data-driven problem-solving?, Do you have a Associate's degree?, * Familiarity with international supply chain, logistics or operations environments

• Strong analytical and problem-solving skills with the ability to investigate issues and identify effective solutions.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities and follow issues through resolution.
• Proficiency in Microsoft Excel, including working with large datasets, formulas, filtering, and reporting.
• Strong written and verbal communication skills.
• Self-motivated with the ability to work independently while collaborating effectively with cross-functional teams.

Preferred Qualifications

• Experience working with EDI transactions, ERP systems, and operational reporting.
• Experience with SQL, Power BI, Tableau, or similar reporting and analytics tools is a plus.
• Experience supporting data quality, process improvement, or operational workflows.
• Associate's or Bachelor's degree in Business, Information Systems, Data Analytics, Supply Chain, Logistics, or a related field is preferred but not required.

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, Why Join Us?
• Opportunity to work in a fast-paced, data-driven operational environment.
• Collaborative team culture focused on continuous improvement.
• Exposure to global supply chain and logistics processes.
• Opportunity to develop technical, analytical, and operational expertise.

Pay: $60,000.00 - $70,000.00 per year, * 401(k)

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

WOWL is a logistics technology company helping importers and shippers reduce freight costs, improve supply chain visibility, and optimize transportation operations through technology, analytics, and managed services.