IT Support Technician

• Responsible for Tier I/II hardware and software support
• Configure, troubleshoot, isolate, repair, and resolve issues including desktop/laptop/tablet hardware and software, mobile devices, printer/scanners/copiers, minor amounts of audiovisual equipment, hardware peripherals, and other desktop-related equipment
• Configure, troubleshoot, isolate and resolve network issues, including but not limited to network switches, firewalls, access points, and network-attached storage devices
• Take apart and reassemble desktop and laptop computers
• Manually set up computer systems and/or hardware and install or re-install software programs
• Identify, research, and resolve technical problems
• Assist with new equipment installation, set-up, and maintenance for workstations, printers, copiers, and telephones
• Provide in-person, phone, and email help desk support
• Manually examine and repair computer hardware and peripheral components
• On-call rotations for nights and weekends
• Develop and recommend procedures and controls for incident, request, and problem resolutions
• Create documentation when needed
• Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
• Follow & contribute to Standard Operating Procedures (SOPs)
• Follow all our Security Procedures and keep a vigilant eye for security issues
• Identify opportunities for improvement and make constructive suggestions for change
• Undertake other duties as required by senior staff/management

Do you have a valid Driver's License license?, Do you have experience in iOS?, Do you have a High school diploma or GED?, We're looking for an experienced and client-focused IT Support Technician to join our team. The ideal candidate will be comfortable troubleshooting a variety of technical issues, working directly with clients, and documenting their work. This role requires someone who is detail-oriented, dependable, and excited to grow with a company that values both professionalism and personal integrity.

The objective for this position is to provide technical support, maintenance, and other IT-related tasks, both remote and on-site, to our growing client base. The ideal candidate will possess exceptional customer service and troubleshooting skills as well as excellent written and verbal communication skills.

This position provides the opportunity to support clients in a large variety of industries by installing, configuring, repairing, maintaining, and troubleshooting various hardware and software. We are looking for a highly motivated, creative thinker, and self-starter who is also reliable and willing to learn and grow with us., * DUE TO SUPPORT CONTRACTS WITH LAW ENFORCEMENT AGENCIES, CANDIDATES MUST PASS A GOVERNMENT-REQUIRED BACKGROUND CHECK FOR EMPLOYMENT WITH LOCAL CIRCUIT

• 2+ years of experience in IT support or a similar role
• Required knowledge of Windows (desktop and server OS), Android, and iOS
• Experience administrating and supporting an Active Directory environment
• Experience administrating Microsoft 365 Exchange and Azure/Entra tenants
• Experience administrating and working within Microsoft SharePoint
• Familiarity with RMM tools, ticketing systems, antivirus/EDR, DNS filtering, and backup solutions
• Experience with Virtual Servers with HyperV and VMware
• Strong hands-on technical skills, including Windows (laptops & desktops), M365, video conference rooms, machine imaging, office printers, Zebra devices (printers/scanners/tablets), mobile phones, and more
• Advanced understanding of basic office applications, including Microsoft 365
• Printer, network printer, and copier troubleshooting
• The ability to interact and collaborate effectively with team members, vendors, clients and their employees
• The ability to handle multiple tasks/priorities and the ability to perform work in a demanding and sometimes stressful environment.
• The ability to deal effectively with deadlines
• The initiative to work independently and address problems, be able to adapt to changing demands, and must be able to follow through with the general direction
• Ability to lift 50 pounds
• IT Industry certifications are a plus
• Reliable transportation with valid drivers license - this position will involve on-site work

Bonus for Experience in the following:

• Microsoft 365 Administration
• NinjaOne RMM and Halo PSA
• Huntress, DefensX, ConnectSecure
• UniFi and Synology hardware
• Experience working for Managed Service Providers (MSP)
• Certifications such as CompTIA A+, Network+, or Microsoft certifications
• Familiarity with CIS Controls, VoIP, or cloud services like SharePoint and OneDrive
• Working knowledge of AI, such as Claude, * High School or equivalent education required
• College education is preferred but not required
• Desktop / Server support experience required, * High school or equivalent (Required)

Pulled from the full job description

• Professional development assistance
• Health insurance
• Paid time off
• Dental insurance
• Life insurance
• Cell phone reimbursement
• Paid holidays, * Normal operating hours are Monday - Friday 9 am to 6 pm
• Occasional project-based overtime
• Rotating after hours/weekend on call schedule, * PTO: Unlimited days off with management approval. (Wheaton's Law Applies)*
• Paid holidays
• Health Insurance*
• Dental Assistance Plan*
• Vision Exams*
• Life Insurance*
• Cell Phone or Reimbursement*
• Employee Laptop
• Bi-annual Bonuses*
• Mileage Reimbursements
• Industry Certification Training and Exams
• *Some benefits start after 90 days probation period

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• Health insurance
• Life insurance
• Paid time off
• Professional development assistance

Local Circuit is a growing managed IT service provider (MSP) located in Denton, TX. Our business supports small and medium-sized businesses and local government municipalities throughout the greater Denton and DFW area. We provide technical IT support for hardware, software, and users; along with services like backups, cybersecurity, and cloud solutions. We work in a fast-paced environment that can present different challenges from day to day. Local Circuit specializes in delivering dependable, professional computer and network support for small businesses across our community. Our team is passionate about technology, proactive support, and providing excellent customer service. We've built a reputation for being responsive, knowledgeable, and easy to work with - and we're looking for someone who can help us raise the bar even higher.